IT Analyst

Role description

Scope of Work/Responsibilities

Specific tasks and service requirements required on a daily basis.

1. Security Event Analysis, Incident Management

• Analyze and respond to security events from SIEM, EDR, NDR, and other systems.
• Manage incident detection, triaging, intrusion attempts, breaches, and malware infections
• Conduct phishing analysis, manage suspicious emails, and quarantine emails/files before release.

2. Threat Analysis

• Conduct malware analysis, threat hunting, and share indicators of compromise with stakeholders.

3. Cyber Security Operations Collaboration:

• Participate in roundtable discussions to share insights, discuss notable incidents, and improvements.
• Communicate and discuss requests received by ITOD-CS and other ITD teams.
• Provide input for system fine-tuning and noise reduction.

3. Incident Metrics and Monitoring:

• Conduct reviews of "Open Promoted Incidents" to ensure alignment with defined reference values, contributing to the

overall Cyber Security Operations Team performance

• Contribute to the identification and resolution of aging incidents, ensuring healthy metrics in terms of quality and

quantity, such as the Mean Time to Closure (MTTC) below the agreed-upon threshold.

4. Security Monitoring and Infrastructure Management:

• Monitor the availability of security systems and ingestion from log sources.
• Assist with workstations, software, and file scanning or other end-user security concerns.
• Help with the Endpoint Detection and Response (EDR) policies and server application whitelisting.

6. Process Documentation and Automation:

• Document, automate security processes, and support SOAR efforts.

7. Collaboration and Communication:

• Coordinate with team members and MSSP for incident resolution, fine-tuning, and noise reduction
• Collaborates with the reporting line and ITOD-CS for compliance management, data security, security architecture,

cyber hygiene, risk governance, security audits, and operational support for the incident response, such as brand

protection, phishing investigations, and USB unblocking.

• Collaborate with the vulnerability management effort, especially in the dissemination and reporting

8. Continuous Improvement and Reporting:

• Stay updated on security trends, translating insights into actionable improvements, and provide training and

mentoring to colleagues.

• Escalate or report significant security detections to the report line, including notable events, s, or threats that are typically not generated, detections concerning VIPs, among other notable findings

Skills

Requirement and Qualification (Education & Work Experience)

This section is used to describe what knowledge, skills, and abilities are required to perform the daily tasks and duties listed above.

• Bachelor's degree in Computer Science or a similar field.
• Effective oral and written communication skills, with strong issue resolution, negotiation, critical thinking, and

analytical capabilities.

• Experience in Linux, Windows, or Networking troubleshooting.
• Familiar with the following technologies: Windows, Linux, and Active Directory (e.g., GPO and security events).
• Experience and knowledge working with cloud and virtualization environments.
• Microsoft Azure and/or AWS certifications would be strongly preferred.
• Possess one or more IT certifications for OS platforms and security, such as Windows Server Certified, Security+, CEH, Linux OS Certified, Azure, or AWS.

About RCG Global Services

At Myridius, we transform the way businesses operate. Formerly known as RCG Global Services, our more than 50 years of expertise now drive a new vision—propelling organizations through the rapidly evolving landscapes of technology and business. We offer tailored solutions in AI, data analytics, digital engineering, and cloud innovation, addressing the unique challenges each industry faces. Our integration of cutting-edge technology with deep domain knowledge enables businesses to seize new opportunities, drive significant growth, and maintain a competitive edge in the global market. Our commitment is not just to meet expectations but to exceed them, ensuring measurable impact and fostering sustainable innovation. The success of Myridius is directly tied to the breakthroughs achieved by our clients. Together, we co-create solutions that not only solve today's challenges but also anticipate future trends. At Myridius, we go beyond typical service delivery. We craft transformative outcomes that help businesses not just adapt, but thrive in a world of continuous change. Discover how Myridius can elevate your business to new heights of innovation. Visit us at and start leading the change.