IT Support

2 weeks ago

Manila, National Capital Region, Philippines Elevate Calls Full time


Job Title: IT Support Specialist

Job Description:

 is currently seeking an IT Support Specialist to join our growing team. In this role, you will play a critical part in supporting our internal staff and external clients with their computer systems, networks, and software applications. You will troubleshoot technical issues, perform maintenance and updates, and provide user training as needed. This position requires strong technical aptitude, exceptional communication skills, and a commitment to delivering high-quality support services.

Responsibilities:

  • Provide first level technical support to end users via email, phone, or in person
  • Diagnose and resolve hardware and software issues for Windows PCs, Macs, smartphones, tablets, and printers
  • Install, configure, and maintain software applications and operating system images
  • Configure and administer network equipment such as routers, switches, firewalls, and wireless access points
  • Perform backup and recovery procedures for servers and desktops
    Train end users on how to use software applications and basic computing concepts
  • Participate in after-hours on-call rotation for emergency response to critical issues

Requirements:

  • Associates Degree in Computer Science or related field OR significant prior experience working in IT support
  • Knowledge of networking principles, protocols, and standards
  • Knowledge in SAML, Oauth2 or OpenConnect
  • Familiarity with enterprise software suites such as Microsoft Office 365, Salesforce, and Google G Suite
  • Knowledge on identity service / SSO like OKTA, Keycloak, Amazon Webservices etc...
  • Working knowledge of virtualization technologies like VMware vSphere and Hyper-V. Worked on platform like Azure and virtual Microsoft setups.
  • Knowledge Azure AD/Active Directory.
  • Programming Knowledge is a plus: Languages such as C++, Python, HTML, CSS, PHP.

Apply now Send your resume 


  • Level 2 IT Support Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Agilitec IT Full time

    Salary Range: USD 1,600 USD 2,000 per monthWorking Schedule: Monday Friday, Eastern Standard TimeNote: Although this position is classified as a Level 2 Technician, you will initially perform Level 1 tasks. This is to ensure you are fully acclimated to our tools, systems, and processes before transitioning to full Level 2 responsibilities.About the RoleWere...

  • Level 2 Support Engineer

    19 hours ago

    Manila, National Capital Region, Philippines Agilitec IT Full time

    SummaryWe are seeking a Level 2 Support Engineer to serve as a technical anchor for our Help Desk — someone who balances strong technical execution with an ownership mindset and a commitment to process improvement.This role is ideal for a strong generalist who thrives in a Microsoft 365–centric environment, handles 10+ tickets per day, and leads by...

  • Level 2 Support Engineer

    18 hours ago

    Manila, National Capital Region, Philippines Agilitec IT Full time

    Working Schedule: Monday – Friday, Eastern Standard TimeWork Arrangement: Fully RemoteSalary: $1,800 - $2,000Employer: An IT Managed Service Provider located in Cambridge, MassachusettsGeneral Summary:Level 2 Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 1 year...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines POWER IT SERVICES Full time

    Provide frontline technical assistance to customers of a global technology client supported by Tele performance. Handle basic to moderate troubleshooting and ensure excellent customer experience.Responsibilities:• Handle inbound calls/chats/emails regarding device, software, and connectivity issues• Troubleshoot account access, password resets, app...

  • Technical Support Associate

    2 weeks ago

    Manila, National Capital Region, Philippines POWER IT SERVICES Full time

    Tire 1:Provide frontline technical assistance to customers of a global technology client supported by Tele performance. Handle basic to moderate troubleshooting and ensure excellent customer experience.Responsibilities:• Handle inbound calls/chats/emails regarding device, software, and connectivity issues• Troubleshoot account access, password resets,...

  • BPO Technical Support

    2 weeks ago

    Manila, National Capital Region, Philippines POWER IT SERVICES Full time

    Summary:Provide technical assistance to customers for Teleperformance's technology or telecommunications clients.Responsibilities:• Assist customers via phone, chat, or email• Troubleshoot device, app, or connectivity issues• Handle account and subscription concerns• Log all cases and follow up until closure• Maintain KPIs (AHT, QA,...

  • Desktop / Field Support Technician

    1 week ago

    Manila, National Capital Region, Philippines POWER IT SERVICES Full time

    Summary:Provide onsite hardware and software support for the Teleperformance client's end-user environment. Ensure smooth operations of desktops, laptops, and office IT equipment.Responsibilities:• Troubleshoot hardware issues (laptops, desktops, printers, peripherals)• Install OS, applications, and configure user accounts• Support local network and...

  • Help Desk Associate

    1 week ago

    Manila, National Capital Region, Philippines Agrius IT Full time

    Company DescriptionAgrius IT is a global leader in Third-Party Maintenance (TPM) services, specializing in comprehensive support for data center infrastructure, including servers, storage, and networking equipment. We focus on helping clients optimize costs, maximize their IT investments, and adopt sustainable practices. With expertise across multiple brands...

  • Client Success Associate

    6 days ago

    Manila, National Capital Region, Philippines Prime IT Inc Full time

    This role requires relevant experience in a similar position. If your background doesn't align with the job requirements, you mayskip this opportunity for now. Please note that this position isn't open to career shifters. Shift Schedule & Work Setup:Eastern Timezone (Night Shift in PH)100% Remote– work from the comfort of your homeApplicants should...

  • HubSpot Administrator

    4 days ago

    Manila, National Capital Region, Philippines Prime IT Inc Full time

    Shift Schedule & Work Setup:Eastern Timezone (Night Shift in PH)100% Remote– work from the comfort of your homeApplicants should be equipment ready (laptop, headset, etc.) to ensure a smooth start and seamless workflow Job Summary:We are looking for a detail-oriented and tech-savvy HubSpot Administrator to support both Sales and Marketing teams. This...