Client Outreach

Role Overview

We are seeking a motivated and professional Appointment Setter to manage warm leads for our U.S.-based construction services clients. In this fast-paced role, you'll engage with prospects who have already expressed interest, qualify their needs, and schedule appointments with our sales specialists. The ideal candidate has excellent English communication skills, a confident phone presence, and thrives in a results-driven environment.

Key Responsibilities

• Respond to incoming Facebook leads within 2.5 minutes of submission.
• Make outbound follow-up calls to warm prospects.
• Qualify leads based on company-provided criteria.
• Schedule appointments for sales specialists and ensure calendar accuracy.
• Follow established scripts and calling processes while maintaining a natural, conversational tone.
• Update and maintain accurate records in the CRM system.
• Handle overflow cold calling during slower periods.
• Deliver exceptional customer service and professionalism on every call.
• Meet or exceed daily and weekly appointment-setting targets.
• Attend team meetings, coaching sessions, and training to improve performance.

Mandatory Requirements

• Excellent English communication skills — clear accent, professional tone, and confidence on calls.
• Proven experience in appointment setting, telemarketing, or phone-based sales.
• Strong phone presence with the ability to build quick rapport.
• Comfortable following scripts while keeping conversations natural and engaging.
• Highly motivated, goal-oriented, and dependable.
• Reliable internet connection and quiet, professional home workspace.
• Availability to work during U.S. Pacific business hours.

Preferred Skills

• Familiarity with CRM systems or lead management tools.
• Background in construction, home improvement, or B2C sales.
• Experience handling inbound or warm leads.
• Understanding of the U.S. market and customer culture.
• Proven record of meeting or exceeding appointment goals.

Why Join Us

• Work exclusively with warm, pre-qualified leads from active Facebook campaigns.
• Earn competitive pay plus performance-based bonuses.
• Enjoy consistent work hours with a reputable U.S.-based company.
• Receive full training, scripts, and ongoing support.
• Be part of a friendly, growth-focused remote team with long-term opportunities for advancement.

If you're confident on the phone, love connecting with people, and take pride in hitting your targets, we'd love to have you on our team