Invoice to Cash Senior Analyst, Collections

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function
Finance

Job Sub Function
AP/AR

Job Category
Professional

All Job Posting Locations:
Paranaque, National Capital Region (Manila), Philippines

Job Description
Major Duties & Responsibilities

• Investigate and analyze disputes: Conduct thorough investigations into the root causes of conflicts by gathering information and analyzing evidence.
• Develop resolution strategies: Create and implement tailored strategies to resolve disputes, which may include formal conciliation or settlement agreements.
• Collaborate with internal teams: Work with other departments, such as legal, HR, or customer service, to address and resolve issues.
• Improve processes: Identify trends and patterns in disputes to recommend and implement strategies for prevention and continuous improvement of resolution processes.
• Manage the billing and collections cycle, including processing invoices, payments, and returns.
• Handle customer inquiries and resolve billing issues or disputes.

Education
Qualifications

• A minimum of a bachelor's level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
• CPA, CMA, MBA and/or other financial certifications is preferred

Experience And Skills Required

• Minimum of 5 years of relevant work experience
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.  If not possible.
• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within EMEA and NA cultures
• Willing to work night shift
• Basic Negotiation skills
• Analytical and problem solver
• Willing to work onsite in Edison Road, Merville, Parañaque
• Willing to work on a temporary hybrid setup
• Required Knowledge, Skills, and Abilities:
• (Include any required computer skills, certifications, licenses, languages, etc.)
• Fluent in English for communication, for both oral and written
• Technology proficiency in Microsoft Office and ERP
• Excellent communication skills, with the ability to collaborate with a variety of stakeholders.
• Teamwork spirit and can work under pressure

Preferred Knowledge, Skills And Abilities
(Include any required computer skills, certifications, licenses, languages, etc.)

• Knowledge of SAP systems
• Advanced proficiency in MS Office
• Basic knowledge in data interpretation

As part of our Company's growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q Please note that the timeline may still change depending on project developments and other considerations.

Required Skills
Preferred Skills:
Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Audit Management, Business Behavior, Communication, Detail-Oriented, Execution Focus, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Numerically Savvy, Process Optimization, Process Oriented