LiveOps Engineer

This is a remote position.

Schedule : 40h per week - 9-to-5 role
Client Overview

Join an innovative, global gaming technology company that's revolutionizing the sports entertainment industry. Our client creates engaging, interactive gaming experiences for major sports leagues and events worldwide. As a rapidly growing technology company, they're pushing the boundaries of interactive sports gaming, delivering exciting real-time experiences to thousands of users globally.

Job Description

This is a new and exciting opportunity to be at the heart of our live gaming operations. As a
Live Ops & DevOps Engineer, you will be the first line of defence, ensuring our games and
platforms run flawlessly for our users during the most critical moments in live sports events.
You will be responsible for monitoring our production environment, responding to incidents,

and triaging live customer issues. This role is perfect for a proactive, technical problem-
solver who thrives in a fast-paced environment and has a passion for both technology and

sports. As this is a new function for the business, you will have a unique opportunity to help
shape our operational processes from the ground up.

Responsibilities

• Real-Time Monitoring: Proactively monitor the health, performance, and availability
of our live games, backend services, APIs, and sports data feeds using our
monitoring platforms (e.g., Datadog, Grafana, Azure Monitor).

• Incident Response: Act as the first responder for all production incidents. Diagnose
issues, perform initial troubleshooting, and escalate to the appropriate development
or infrastructure teams when necessary.

• Live Issue Triage: Investigate and resolve escalated customer support tickets
related to in-game issues, data discrepancies, or service availability.

• Event Readiness: Prepare for and oversee high-traffic periods during major sports
events globally, ensuring platform stability and performance.

• Communication: Manage internal and external communications during incidents,
providing clear and timely updates to stakeholders and customer support teams.

• Process Improvement: Help define, document, and refine our incident
management, escalation, and response procedures.

• Reporting: Create and maintain daily operational health reports, summarising
platform performance and key incidents for the management team.

Requirements
Required Skills & Experience

• 4+ years of experience in a similar role such as Technical Support, Live Operations,
DevOps, or as a NOC Engineer.

• Hands-on experience with modern monitoring and alerting tools (e.g., Datadog,
Grafana, Prometheus, New Relic).

• A solid understanding of cloud platforms (preferably Azure, but AWS is also
relevant).

• Familiarity with log analysis tools (e.g., ELK Stack, Splunk, Azure Log Analytics).

• Basic ability to query databases (SQL) to investigate data-related issues.

• Excellent problem-solving and diagnostic skills, with a calm and logical approach
under pressure.

• Strong communication skills, with the ability to explain technical issues to both
technical and non-technical audiences.

• A self-starter attitude with the ability to work independently and take ownership of
issues from start to finish.

Desirable Skills (Bonus Points)

• A genuine passion for sports and an understanding of the sports gaming/betting
industry.

• Experience with scripting languages (e.g., Python, PowerShell, Bash) for task
automation.

• Knowledge of containerisation (Docker, Kubernetes).

• Previous experience in a customer-facing technical support role.

---