NCLEX Monitor

5 days ago

Makati City, National Capital Region, Philippines Epic Healthcare Staffing Shared Services, Inc. Full time ₱300,000 - ₱600,000 per year

JOB SUMMARY:

The NCLEX Monitor is responsible for supporting candidates as they progress through their NCLEX preparation program. This role provides regular communication, guidance, and encouragement to help participants stay engaged and address any challenges that may impact their progress. The NCLEX Monitor works closely with mentors and program leadership to monitor candidate status, share updates, and support overall program success.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Establish and maintain regular communication with assigned candidates through phone, email, or text to reinforce adherence to study plans and encourage steady progress.
  • Serve as the primary point of contact for candidates, providing guidance, answering questions, and helping resolve any challenges that may impact their preparation or participation in the program.
  • Review and monitor each candidate's study activity, engagement levels, and progress against individual study plans and program timelines.
  • Identify and document patterns of non-compliance, performance gaps, or obstacles such as scheduling conflicts, technology issues, or personal challenges that could affect readiness.
  • Communicate relevant concerns and observations to mentors and program leadership to ensure candidates receive timely support and appropriate interventions when needed.
  • Maintain accurate and up-to-date records of candidate interactions, progress updates, and issues impacting performance.
  • Prepare and submit routine progress reports, logs, and summaries to mentors and program management as required.
  • Collaborate with mentors and program administrators to share insights, discuss trends, and recommend actions that enhance candidate support and overall program outcomes.
  • Contribute to the continuous improvement of monitoring processes, resources, and communication strategies to drive effectiveness and consistency.

QUALIFICATIONS:

  • Two years of experience in operations support, administrative coordination, or process management, preferably in a staffing or international recruitment environment.
  • Proficiency in speaking, reading, writing, and understanding the English language as required for effective performance of job duties.
  • Proficiency in MS Applications, particularly MS Excel.

COMPETENCIES (Knowledge, Skills, And Abilities):

  • Professional & Technical Expertise: Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job's impact to the organization.
  • Legal & Regulatory Navigation: Understand, interpret, and ensure compliance with laws and regulations.
  • Action & Results Focus: Work independently, see business needs and proactively accomplish them for the betterment of their team and the organization.
  • Self-Management: Analyze work, set goals, develop plans of action, utilize time.
  • Customer Focus: Attend to the needs and expectations of customers.
  • Oral Communication: Engage effectively in dialogue

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