Suzuki Auto Angeles

3 days ago

San Fernando, Central Luzon, Philippines ANC Group of companies - Ford Quezon Ave Full time

Base location: Suzuki Auto Angeles (113 Mc Arthur Highway Brgy. Sto. Domingo Angeles City, Pampanga)

Job Description:

  • Acts as the primary contact for customers and dealer-distributors.
  • Conducts customer briefings during new vehicle releases.
  • Maintains and updates customer records and databases.
  • Coordinates and resolves customer concerns with relevant departments.
  • Provides updates on transaction statuses (e.g., LTO registration, plate availability).
  • Promotes new products, services, and dealership campaigns.
  • Schedules and confirms preventive maintenance appointments.
  • Conducts after-sales and service follow-up calls to gather customer feedback.
  • Monitors customer activity to support retention and reactivation.
  • Prepares reports on customer concerns, satisfaction metrics, and unit delivery.
  • Ensures cleanliness and order in customer-facing areas (DCRC, lounge).
  • Performs other related tasks as assigned.

Job Type: Full-time

Work Location: In person

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