Medical Hotline Doctor

Minimum Requirements:

• Applicants must be willing to work and relocate to Clark, Pampanga
• Applicants must be a Filipino citizen or have a relevant residence status
• Must have a Medical Degree and an active Medical License to practice in the Philippines
• 5 years post qualification experience preferably in Emergency Room or General Practice
• Membership to a non-post graduate college or equivalent
• Experience in non-face to face clinical care settings is preferred

Key Responsibilities and Accountabilities:

Off Base Sickness Triage (Cabin Crew)

• Operate a medical triage phone line for Cabin Crew calling sick off base.
• Carry out medical assessment of 'sick' off base cabin crew via phone and provide intervention and outcome based on severity of condition within an agreed protocol framework.
• Effectively outcome crew to ensure optimal cost effective appropriate care and advice is received
• Ensure 'non- operating' crew are returned to 'Home Base' as quickly as possible within the framework of passenger clearance standards

Medical Advice Line

• Operate a call back medical advice line to ALL eligible patients
• Refer appropriately when required to internal services or external services within the agreed service standards
• Give appropriate, safe medical advice for self- limiting /self- care health problems

Medical Emergency Line

• To operate a 24 / 7 Emergency Line to assist eligible staff having a life threatening medical condition needing an Emergency Referral
• Refer appropriately when required to internal services or external services within the agreed service standards
• To assess the need for ambulance and advice appropriately

MEDIF

• Medical clearance of emirates passengers who require fitness to fly assessment. This is done within the IATA framework for medical passenger clearance

FREMEC

• FREMEC Card approval for passengers with Chronic Stable Medical condition

Excess Baggage due to Medical reasons

• To advice operations the appropriateness of the excess baggage due to medical reasons

OCC MED PEM

• To review the medical reports and health declaration forms of EK HR applicants for Fitness to Work

Medical Laboratory Results Triage

• To review the staff's laboratory results and action appropriately based on guidelines agreed with EK clinic.
• Other tasks may be assigned

Key Competencies:

• Attention to detail and quality
• Effective communication
• Working within a protocol driven system