Solutions Architect

4 days ago

Makati City, National Capital Region, Philippines Private Advertiser Full time

Job Overview

We're on the lookout for an experienced ServiceNow Solutions Architect This is an individual contributor role that will allow you to spearhead our ServiceNow Portfolio initiatives. Streamline workflows, improve user experiences, and keep our platform running at its best while supervising our ServiceNow Portfolio. If you enjoy solving challenges, creating user-friendly solutions, and working with a supportive team, this could be the perfect fit for you

Responsibilities

The ServiceNow Solutions Architect is responsible for configuring, managing, and enhancing the ServiceNow SPM platform to support project governance, intake, and reporting. This role partners closely with the IT PMO, business leaders, and technical teams to ensure the platform drives strategic alignment, operational efficiency, and informed, data-driven decision-making.

  • Oversee and enhance the ServiceNow SPM platform (intake forms, dashboards, time tracking, and reporting) to ensure compliance with ITIL 4 and company governance standards.
  • Optimize project intake, demand management, and KPI tracking processes to improve efficiency and minimize rework.
  • Provide accurate portfolio data to support strategic planning, investment decisions, and the execution of the SPM governance model.
  • Manage the SPM enhancement backlog in partnership with the ServiceNow Administrator and in alignment with the ServiceNow Governance Committee.
  • Collaborate with resource leaders, project managers, and business analysts to streamline intake workflows, prioritize requests, and maintain accurate time tracking across 7Pace and ServiceNow.
  • Partner with the PMO and key stakeholders to ensure platform capabilities align with organizational strategic goals.
  • Deliver training and user support while keeping knowledge resources accurate and up to date.
  • Maintain accurate and timely data entry to enable real-time analytics and reporting.
  • Develop and manage dashboards and analytics to monitor project, program, client, and enhancement pipeline progress.
  • Work with Finance and Accounting teams to ensure accurate labor reporting and meet operational reporting requirements.

Qualifications:

  • Bachelor's Degree in Computer Science, IT or related field (preferred)
  • At least 5 years' experience working with ServiceNow - SPM Modules ITSM Service Catalog
  • Familiarity with Azure DevOps, Power BI, Smartsheet, Salesforce and ServiceNow integration techniques.
  • ServiceNow Administrator Fundamentals Certification is preferred.
  • Strong Verbal and Written Communication Skills
  • Excellent organizational and time management abilities.
  • Experience supporting cross-functional teams and executive steering committees.
  • Ability to work a flexible schedule, including night or weekend hours as needed

Work Setup: Hybrid (occasional visit to office, but mostly WFH)

Office Location: Chino Roces Ave, Makati

Work Schedule: Night Shift

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