laboratory receptionist

6 days ago

Malolos, Central Luzon, Philippines ACE Malolos Doctors Full time ₱150,000 - ₱250,000 per year

Key Responsibilities:

Front Desk Operations
Greet and assist patients, clients, and visitors in a courteous and professional manner.
Receive and verify laboratory request forms for completeness and accuracy.
Encode patient information and laboratory requests into the system promptly.
Coordination and Communication
Coordinate with medical technologists and other staff for proper handling and prioritization of specimens.
Inform patients of test procedures, estimated turnaround times, and laboratory policies.
Answer phone calls, emails, and inquiries regarding laboratory services.
Billing and Records Management
Issue charge slips
Ensure proper documentation and filing of laboratory request forms and results.
Maintain confidentiality of all patient and laboratory records in compliance with data privacy laws.
Customer Service
Address patient concerns or direct them to the appropriate personnel.
Ensure a clean, organized, and welcoming reception area.
Assist in the release of laboratory results following established protocols.
Administrative Support
Prepare daily reports of transactions and patient logs.
Support inventory of office supplies and forms used at the reception area.
Perform other related tasks as may be assigned by the Chief Medical Technologist.

Qualifications:

Graduate of any 4-year course, preferably in Medical Technology, Office Administration, or related fields.
With at least 6 months to 1 year of experience in hospital or laboratory front desk operations is an advantage.
Proficient in MS Office applications and laboratory information systems.
Excellent communication and interpersonal skills.
Detail-oriented, organized, and customer service–oriented.
Able to work in a fast-paced and team-oriented environment.