Fund Services KYC AML Supervisor

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we've been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we'll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Your Role:

• Act as a central point and coordinator on the Investor AMLCDD AsiaPac team.
• Manage your team of Investor AMLCDD specialists day-to-day including complex query management, case handling where required.
• Responsible for staffing management, training and development of staff.
• Manage escalations on a timely basis including liaison with local office and/or clients
• Manage and monitor the timing and quality of deliverables (SLAs).
• Propose and develop department-wide operational improvements in consultation with the other the wider Investor AMLCDD team.
• Interact directly with senior management and clients.
• Understand current client needs/strategies and anticipate future client needs.
• Preparing investor and client CDD files for review by the KYC/AML Manager.
• Requesting appropriate CDD documentation from investors in CFS Singapore administrated funds and from CFS Singapore clients.
• Maintaining an overview of complete and incomplete CDD records and ensuring action is taken to complete all CDD records.
• Timely follow up on pending CDD requests keeping compliance with CFS escalation and follow up procedures.
• Maintenance and safe keeping of CDD documents and files.
• Liaising with internal Investor Relations teams on a daily basis who are responding to investor and client AML queries.
• Ensuring queries and emails are responded to in a timely and accurate manner.
• Clearing and/or investigating/verifying possible matches as generated by the scanning application that Citco uses to scan their client base against lists of undesirable persons.
• Maintaining a database of High Risk investors and ensuring the appropriate actions is taken with regards to these.
• Keeping informed as to present and future legislation and regulatory developments in the jurisdiction.
• Ensure the AML applications are consistent with the Company's AML policy and risk assessment.
• Be an escalation point for clients, investors and Citco employees on all AML/CDD queries.
• Provide information to Management in respect of AML/CDD issues arising.
• Ensure all queries received by the team are responded to in a timely manner.
• Maintain delivery of a high quality service level to clients and other Citco departments ensuring all relevant queries are dealt with in a professional manner and escalating where appropriate.
• Ensure a professional relationship is maintained with clients and stakeholders at all times.
• Specific projects which may arise from time to time.
• Any other duties which the organization may require as part of the business of CFS.

Risk Assessments

• Acting as a point of contact for in house AML/CDD queries for Citco employees, and providing advice to Citco on all related matters.
• Securing that all client relationships are risk rated as per established procedures.

Business

• Maintain a professional working environment.
• Keep Management abreast of important issues and escalate potential problems.
• Participate in projects that may be defined in connection with the continuing expansion and evolution of the business.
• Resolve complaints and inquiries received.
• Meet or exceed internal and external quality standards for exceptional customer service.

About You:

• You have 5+ years' experience in a similar role with Private Equity and/or Hedge Funds with exposure to outsourcing.
• You have at least 3+ years' experience in managing a team
• Excellent knowledge of AML Regulations; Cayman and Singapore expertise preferable.
• You must display an active interest in the financial markets, hedge fund and private equity industry.
• You are highly collaborative, innovative, and effective verbal and non-verbal communication skills
• You have strong Customer Relationship skills.
• You have comprehensive knowledge of Excel, Word, PowerPoint and Visio
• Asset Management experience in either an Audit Firm, Administrator, Investment Manager or other financial institution desired but not essential.
• Excellent communication and writing skills.
• Working knowledge of Excel, Word and Powerpoint essential.
• Able to multi-task with multiple deadlines and work well under a fast-paced environment.
• Bachelor's degree in Business/Finance related.
• 3-7 years relevant experience in AML/KYC.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.