CNX Alabang

2 weeks ago

Manila, National Capital Region, Philippines DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY Full time ₱200,000 - ₱250,000 per year

About the role

This is a full-time customer service role within the Call Centre & Customer Service industry, based in Metro Manila. You will be responsible for providing high-quality call centre and customer service support to clients, handling both voice and non-voice interactions.

What you'll be doing

  1. Answering inbound customer calls and responding to queries and concerns
  2. Handling email, chat and other digital customer communications
  3. Troubleshooting customer issues and providing effective solutions
  4. Updating customer records and maintaining accurate documentation
  5. Contributing to a positive customer experience and building strong relationships
  6. Adhering to quality and performance standards set by the company

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to build rapport with customers
  2. Strong problem-solving and critical thinking abilities to handle customer queries efficiently
  3. Familiarity with call centre or customer service operations and best practices
  4. Proficiency in using customer relationship management (CRM) and other relevant software
  5. Demonstrated ability to work effectively in a team and adapt to a fast-paced environment
  6. Fluency in English, both written and verbal

What we offer

At DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY', we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits include:

  1. Competitive salary and performance-based incentives
  2. Opportunities for career growth and professional development
  3. Comprehensive health and wellness benefits
  4. Flexible work arrangements and work-life balance initiatives

Apply now to be part of our dynamic team and contribute to our continued success in the customer service industry.