Resiliency Analyst

19 hours ago

Makati City, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time $90,000 - $120,000 per year

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

·       We are seeking a dedicated and detail-oriented Resiliency Analyst to join our Global Crisis Management (GCM) team

·       This role is crucial in ensuring our organization's preparedness, response, and recovery to incidents, events, and crises

·       The Resiliency Analyst is part of the GCM Team under the Enterprise Resilience (ER) Department, Enterprise Security & Resilience Office (ESRO).

·       The GCM Team is dedicated to maintaining solid business continuity and promoting resiliency by managing events that impact UHG people, property, and reputation

·       This role involves monitoring and providing proactive situational awareness, analyzing time-sensitive information, managing program administration tasks, handling incidents, and supporting events and crisis management efforts

·       The Resiliency Analyst will collaborate with shift leads to ensure effective execution of tasks. Our team operates on a 24/7 Follow-the-Sun model, with three shifts, ensuring continuous global crisis management

·       This role requires participation in a rotating on-call schedule, including weekends and regional holidays, to ensure continuous support coverage.

Qualifications

·       Experience in incident response, crisis management, emergency management, business continuity, and/ or intelligence analysis

·       Experience working within a co

·       mmand/ operation center environment

·       Proficiency with MS Office (Excel, Word, OneNote, PowerPoint, Teams)

·       Proven excellent customer service, being self-managed, proactive, and organized

·       Write and speak clearly and communicate effectively with internal and external partners

·       Solid analytical skills, excellent communication abilities, and a proactive approach to managing and mitigating risks

Open to work in One Ayala Makati on a Hybrid work set up

Amenable to work on US Central Standard Time or PHT Night Shift

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care must go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Market Competitive Benefits and Pay Levels

Great Workplace

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