Captain Waiter

Job Title: Captain Waiter (Food & Beverage Supervisor)

Department: Food & Beverage

Reports To: Food & Beverage Manager / Operations Manager

Job Summary

The Captain Waiter acts as the supervisor of the Food & Beverage Department, overseeing daily operations while ensuring that guests receive a high-quality dining experience. This role is responsible for leading the service team, coordinating meal service, and engaging with guests to provide a VIP-level experience. The Captain Waiter ensures that food quality, presentation, and service standards are consistently met, while also recommending food and beverage options to guests for a more personalized dining experience.

Key ResponsibilitiesGuest Experience & Service Excellence

• Provide personalized guest interactions, recommending menu items based on preferences and dietary needs.
• Ensure VIP guests receive a seamless and elevated dining experience.
• Oversee table service, ensuring that orders are accurately taken, prepared, and served on time.
• Address guest concerns and special requests promptly, ensuring customer satisfaction.
• Train the team in hospitality etiquette, upselling techniques, and menu knowledge.

Food & Beverage Operations Supervision

• Supervise and lead the Food & Beverage staff, ensuring smooth coordination between the kitchen and service team.
• Assist in the planning and execution of events, including setup, service, and guest coordination.
• Monitor inventory and stock levels, ensuring proper requisitioning of supplies and minimizing wastage.
• Enforce food safety, hygiene, and cleanliness standards according to company and industry regulations.
• Coordinate with the kitchen team to ensure food presentation and quality meet expectations.

Team Leadership & Training

• Assign duties to wait staff, bartenders, and support personnel, ensuring operational efficiency.
• Conduct regular training sessions for staff on customer service, menu updates, and proper serving techniques.
• Monitor team performance and provide feedback to ensure consistent, high-quality service.
• Lead by example, maintaining professionalism, punctuality, and attention to detail at all times.

Sales & Revenue Optimization

• Promote food and beverage sales through suggestive selling and upselling techniques.
• Recommend pairings and special menu items to enhance the guest dining experience.
• Monitor and analyze customer preferences to provide insights for menu improvements.

Administrative & Reporting Tasks

• Maintain service reports, including daily guest feedback, sales reports, and inventory tracking.
• Ensure accurate cash and billing transactions in coordination with the accounting team.
• Assist in menu planning and suggest new promotions or seasonal offerings to boost revenue.

Qualifications

• At least 3-5 years of experience in the hospitality industry, preferably in a supervisory role in F&B.
• Strong leadership and customer service skills, with a focus on guest engagement and satisfaction.
• Knowledge of food and beverage pairing, service etiquette, and fine dining standards.
• Ability to train and lead a service team, ensuring high performance and professionalism.
• Familiarity with POS systems, inventory tracking, and sales reporting.
• Excellent communication skills and the ability to handle guest concerns professionally.
• Must be flexible and willing to work in a fast-paced environment, including weekends and holidays.

Work Conditions

• On-site position with variable shifts depending on business needs.
• Requires extended hours during peak seasons, special events, and VIP functions.
• Interaction with a diverse range of guests, requiring patience, adaptability, and professionalism.

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Company events
• Employee discount
• Staff meals provided

Ability to commute/relocate:

• Batangas City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Food and Beverage: 3 years (Required)
• Supervisory: 2 years (Required)
• Guest Hospitality: 3 years (Required)

Location:

• Batangas City (Required)

Work Location: In person