Quality Assurance Specialist

1 day ago

Tarlac City, Central Luzon, Philippines Intelegencia Full time $104,000 - $130,878 per year

Job Description:

We are seeking a highly detail-oriented and experienced
Quality Assurance Specialist
&
Quality Control Specialist
to join our team. These roles involve evaluating customer interaction quality (QA) and CRM data accuracy (QC) to ensure the delivery of high-quality service and reliable client information. You will play a vital part in maintaining performance standards across voice, email, and chat channels while verifying the integrity of data in the client's systems.

Key Responsibilities:

Quality Assurance (QA) Responsibilities:

Monitor and evaluate customer interactions (calls, chats, emails) to ensure alignment with service standards.

Identify gaps in agent performance and provide constructive feedback or coaching as needed.

Conduct regular calibration sessions with internal teams and client representatives.

Track performance trends and generate QA score reports on a daily, weekly, and monthly basis.

Participate in improvement programs focused on enhancing the customer experience.

Quality Control (QC) Responsibilities:

Review and validate data entries in the CRM system for accuracy and completeness.

Identify and report data inconsistencies, duplicates, or missing information.

Collaborate with operations to ensure proper documentation and adherence to process standards.

Conduct root cause analysis for frequent data issues and recommend corrective actions.

Maintain internal QC documentation and reporting tools.

Qualifications:

  • Bachelor's degree in any field (required)
  • Minimum of 2–3 years' experience in BPO QA or QC roles
  • Experience in monitoring customer interactions (voice, chat, email)
  • Familiar with CRM systems and data verification practices
  • Strong analytical and reporting skills
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Solid understanding of QA/QC tools, standards, and methodologies
  • Certification in QA, QC, or Six Sigma is an advantage
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to work independently
  • Amenable to flexible scheduling, including weekends if needed

  • Construction Quality Assurance Specialist

    6 days ago

    Tarlac City, Central Luzon, Philippines beBeeEngineer Full time ₱900,000 - ₱1,380,000

    Quality Assurance and Control Expert

  • Quality Assurance Staff

    5 days ago

    Tarlac City, Central Luzon, Philippines Gardenia Full time ₱150,000 - ₱300,000 per year

    Job Description Job description The QA Staff is responsible for the following: - Quality control - Quality assurance - Line inspection and laboratory analyses - Performs inspection of all incoming raw materials and packaging materials, conduct in-line inspection from ingredients preparation to finished products -Performs finished product analysis...

  • Quality Assurance Specialist

    7 days ago

    Palayan City, Central Luzon, Philippines beBeeExcellence Full time ₱800,000 - ₱1,200,000

    Job DescriptionThe primary objective of the Quality Assurance Specialist is to ensure that customer transactions are thoroughly evaluated and documented, providing accurate and consistent information to customers.The key focus area for this role is to assess transactions to guarantee adherence to established processes and guidelines, thereby delivering...

  • Quality Assurance Staff

    5 days ago

    Tarlac City, Central Luzon, Philippines Gardenia Full time ₱150,000 - ₱300,000 per year

    Job Description Minimum Qualifications Minimum QualificationsGraduate of BS Food Technology, Biology, Chemistry, Chemical Engineering or Food Microbiology Experienced/specializing in Quality Control/Assurance or any equivalent field Strong analytical and planning skills Good communication and presentation skills Excellent problem-solving skills Open...

  • Quality Assurance

    6 days ago

    Angeles City, Central Luzon, Philippines MCI Full time

    OverviewAngeles City, PHMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.As a Quality Assurance (QA) Specialist, you will be...

  • Quality Assurance Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines beBeeQuality Full time ₱1,500,000 - ₱2,500,000

    Job Title:Quality Assurance SpecialistJob DescriptionThe Quality Assurance Specialist role is responsible for monitoring and evaluating the quality of customer interactions, including calls and other contact methods. This involves assessing accuracy and adherence to established quality standards. The specialist will provide insights to customers to...

  • Senior Food Safety and Quality Specialist

    2 days ago

    Tarlac City, Central Luzon, Philippines beBeeQuality Full time ₱2,000,000 - ₱2,500,000

    Job OverviewWe seek a highly skilled professional to join our team as a Quality Assurance Specialist. This role is responsible for ensuring food safety, regulatory compliance, and process improvement in meat operations.Your Key Responsibilities:Develop and implement all food safety-related strategies, policies, and procedures.Maintain open communication with...

  • Quality Assurance Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines beBeeQuality Full time ₱150,000 - ₱250,000

    Quality Assurance SpecialistWe are seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for evaluating the quality of customer interactions, documenting and reporting results, and providing feedback to management staff.Key Responsibilities:Evaluate customer interactions through standardized call...

  • Quality Assurance Specialist

    3 days ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    We are seeking a meticulous and diligent Quality Assurance Specialist to join our team. This role focuses on ensuring the accuracy, compliance, and quality of patient care documentation, with a particular emphasis on adherence to Medicare guidelines. As the Quality Assurance Specialist, you will audit documents, provide training, and collaborate with various...

  • Quality Assurance Specialist

    4 days ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    OverviewWe are seeking a meticulous and diligent Quality Assurance Specialist to join our team. This role focuses on ensuring the accuracy, compliance, and quality of patient care documentation, with a particular emphasis on adherence to Medicare guidelines. As the Quality Assurance Specialist, you will audit documents, provide training, and collaborate with...