Quality Assurance Specialist

6 days ago

Tarlac City, Central Luzon, Philippines Intelegencia Full time $104,000 - $130,878 per year

Job Description:

We are seeking a highly detail-oriented and experienced
Quality Assurance Specialist
&
Quality Control Specialist
to join our team. These roles involve evaluating customer interaction quality (QA) and CRM data accuracy (QC) to ensure the delivery of high-quality service and reliable client information. You will play a vital part in maintaining performance standards across voice, email, and chat channels while verifying the integrity of data in the client's systems.

Key Responsibilities:

Quality Assurance (QA) Responsibilities:

Monitor and evaluate customer interactions (calls, chats, emails) to ensure alignment with service standards.

Identify gaps in agent performance and provide constructive feedback or coaching as needed.

Conduct regular calibration sessions with internal teams and client representatives.

Track performance trends and generate QA score reports on a daily, weekly, and monthly basis.

Participate in improvement programs focused on enhancing the customer experience.

Quality Control (QC) Responsibilities:

Review and validate data entries in the CRM system for accuracy and completeness.

Identify and report data inconsistencies, duplicates, or missing information.

Collaborate with operations to ensure proper documentation and adherence to process standards.

Conduct root cause analysis for frequent data issues and recommend corrective actions.

Maintain internal QC documentation and reporting tools.

Qualifications:

  • Bachelor's degree in any field (required)
  • Minimum of 2–3 years' experience in BPO QA or QC roles
  • Experience in monitoring customer interactions (voice, chat, email)
  • Familiar with CRM systems and data verification practices
  • Strong analytical and reporting skills
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Solid understanding of QA/QC tools, standards, and methodologies
  • Certification in QA, QC, or Six Sigma is an advantage
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to work independently
  • Amenable to flexible scheduling, including weekends if needed

  • quality assurance

    1 week ago

    Tarlac City, Central Luzon, Philippines Paramount Human Resource Multi-Purpose Cooperative Full time ₱800,000 - ₱1,200,000 per year

    Job Summary:We are urgently seeking a detail-oriented and proactive Quality Assurance professional to join our Food Tech team. The ideal candidate will ensure that all food products meet safety, quality, and regulatory standards from production through delivery. You will implement and monitor quality control processes, conduct audits, and collaborate closely...

  • Quality Assurance Staff

    2 days ago

    Tarlac City, Central Luzon, Philippines LIIP MAMPLASAN Full time ₱70,000 - ₱120,000 per year

    The QA Staff is responsible for the following:QA and QCLine and laboratory inspectionMicrobiological analysisMinimum QualificationsGraduate of BS Food Technology, Biology, Chemistry, Chemical Engineering or Food MicrobiologyExperienced/specializing in Quality Control/Assurance or any equivalent fieldOpen for Fresh graduates of BS Food TechnologyJob Type:...

  • Quality Assurance Specialist

    1 week ago

    Mandaue City, Central Visayas, Philippines Jollibee Group Full time ₱600,000 - ₱1,200,000 per year

    Title: Quality Assurance SpecialistThe Quality Assurance Specialist Is Responsible ForEnsuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting lots on the...

  • Quality Assurance

    4 days ago

    Angeles City, Central Luzon, Philippines Connext Full time ₱300,000 - ₱600,000 per year

    Join Our Team as aQuality Assurance and work Onsite in Angeles City, PampangaAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...

  • Quality Assurance Manager

    2 weeks ago

    Angeles City, Central Luzon, Philippines UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC. Full time ₱1,200,000 - ₱2,400,000 per year

    About the role As the Quality Assurance Manager at UNIVERSAL ACCESS and SYSTEMS SOLUTIONS, PHIL. INC.', you will play a pivotal role in overseeing the quality assurance processes to ensure high standards in customer interactions, compliance with company policies, and continuous improvement in service delivery. This role involves managing the QA team,...

  • Quality Systems and Processes Specialist

    2 weeks ago

    Tarlac City, Central Luzon, Philippines Aboitiz Foods Full time ₱30,000 - ₱60,000 per year

    Company DescriptionAboitiz Foodsis an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia's growth from...

  • Quality Assurance Specialist

    1 week ago

    Mandaue City, Central Visayas, Philippines JBGROUP Full time ₱1,440,000 - ₱1,800,000 per year

    The Quality Assurance Specialist is responsible for:Ensuring that the goods produced adhere to established quality standards.Observing and checking raw materials used or finished goods produced for visible defects; performing various tests on the samples drawn; and noting down observations.Accepting and rejecting lots on the basis of samples checked, assist...

  • Quality Assurance Manager

    2 weeks ago

    Angeles City, Central Luzon, Philippines Universal Access and Systems Solutions Inc. Full time $60,000 - $80,000 per year

    Job Overview:The QA Manager is responsible for overseeing the quality assurance processes to ensure high standards in customer interactions, compliance with company policies, and continuous improvement in service delivery. This role involves managing the QA team, analyzing performance data, and working closely with operations to enhance customer experience...

  • Specialist, Quality Assurance

    2 weeks ago

    Cebu City, Central Visayas, Philippines TTEC Full time ₱900,000 - ₱1,200,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist workingonsiteinCebu, Philippinesyou'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification i n Philippines says it...

  • Quality Assurance Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines XtendOps Full time ₱900,000 - ₱1,200,000 per year

    Position OverviewThe Quality Assurance (QA) Analyst Specialist plays a key role in ensuring that all client interactions and case intakes handled by the Legal Intake team meet the highest standards of accuracy, professionalism, and compliance. This role is responsible for monitoring calls, reviewing case documentation, and evaluating agent performance to...