Business Analyst

Overview
Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence, and proactive service to deliver an unparalleled experience. Serving over 3,500 partners through the indirect sales channel, our mission is to be the world's favorite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
Pax8 not only continuously wins numerous awards in our field but we have time and again been voted among the best places to work in Denver. We are committed to our goal of being the #1 employer of choice
Position Summary
The Vendor Product Specialist performs ongoing support for the Vendor Management team throughout the vendor and product lifecycle. They assist with the post-launch support of vendor products and processes with a commitment to creating the best possible experience for our partners. The Vendor Product Specialist collaborates with and shadows the Vendor Product Analyst during existing vendor management projects.

Percentage Of Time Spent
Essential Responsibilities
(includes, but is not limited to)
:
Partners with Vendor Product Analysts to create and update SKUs, pricing, deals, and promotions

25%

Troubleshoots ordering, provisioning, and API integration issues identified or escalated by Sales, Service Delivery, and our Partners

20%

Shadows vendor projects, learns and understands new product features, dependencies, and quote-to-cash processes to serve as process SME post-launch

20%

Communicates with internal departments on questions related to vendors, products, and order-to-cash processes

10%

Runs audits of and makes updates to vendor and product process documentation and knowledgebases

10%

Captures requirements and success criteria for platform updates related to portal functionality; shares requirements with Product Operations team

5%

Participates in and coordinates alignment meetings to identify product and process pain points across departments

5%

Develops strong, collaborative relationships with team members in order to help with various tasks and projects

5%

Ideal Skills, Experience, And Competencies

• At least one (1) year previous work experience in project management or business analysis
• Familiarity with project management tools a plus (e.g., Wrike, Jira, Asana, Postman)
• Familiarity with project management and/or process methodologies a plus (e.g. Agile, Scrum, Lean, Kanban, Design Thinking)
• Ability to become familiar with Product Management processes and the intricacies of the Pax8 Platform
• Detail oriented and willing to execute daily tasks and projects related to products, pricing, process, and API troubleshooting
• Excellent self-awareness
• Strong analytical, organizational, and problem-solving skills
• Excellent teamwork, communication, and interpersonal skills
• Ability to create new and better ways for the team to be successful
• Ability to communicate effectively with a wide range of stakeholders
• Ability to manage multiple tasks/projects simultaneously while operating with a sense of urgency in a fast-paced environment

Required Education & Certifications

• B.A./B.S. degree in related field or equivalent work experience

Work Environment
Professional office environment. Routinely uses standard office equipment such as computers, phones, copy machines, printers, and filing cabinets.

Physical Demands
Sedentary role; primarily involves sitting/standing

Travel Requirements
Infrequent travel is expected

People Org Details
Reports To
Director of Vendor Product Management

Location:
Denver, CO

Position/FLSA Status
Full-time/Exempt

Position Code
TBD

Effective Date
October 2023