CEM Consultant

The CEM Consultant (Licensed Electrical Engineer) enhances customer satisfaction and service quality by integrating electrical engineering expertise with customer experience management. The role evaluates customer journeys across electrical systems, service requests, and projects, identifies service gaps, and recommends technical and process improvements. It provides guidance on electrical standards and system reliability while ensuring solutions align with customer needs. Working with cross-functional teams, the consultant supports project planning, analyzes technical and customer data, and prepares insights for leadership. The role also drives customer-centric practices by training technical teams and promoting a culture of service excellence.

The role requires a Licensed Electrical Engineer with experience in customer experience, service design, or process improvement. Candidates should have hands-on exposure to electrical systems and strong analytical and communication skills. Familiarity with CX tools, engineering software, and methodologies like Lean, Six Sigma, or Design Thinking is preferred, along with experience in utilities, energy, construction, or related industries.

Why should you join us?

Joining our team means being part of a dynamic and growing organization that values Excellence, Customer Delight, Commitment, Innovation, and Teamwork.

We offer a supportive work environment where your skills and ideas are recognized and rewarded. With opportunities for professional development. Be part of a company that invests in its people and fosters a culture of excellence and integrity.

About FAST Logistics Group

With 50 years of experience, FAST stands at the forefront of end-to-end logistics and supply chain management in the Philippines. Leveraging their extensive network, they provide a comprehensive range of solutions, encompassing transport, warehousing, and selling distribution. FAST operates the largest warehouse footprint in the country, the largest fleet of trucking transport, and the widest selling and distribution network, with over 13,000 employees covering 94% of the country's provinces.

With a tech-forward mindset, FAST continues to pioneer innovation and solutions in all facets of Philippine logistics, ensuring that everything they do is future-proofed and continuously advancing.

For more information, visit

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• Service Design and Process Improvement: 2 years (Required)
• Customer Experience Management,: 2 years (Required)

License/Certification:

• Licensed Electrical Engineer (REE / PE or local equivalent) (Required)

Work Location: In person