Fractional COO

Our client is a UK-based food creator management and marketing agency. They represent some of the country's leading food talent and work with major brands to deliver standout social campaigns. Their focus is on combining creativity with strategic clarity – helping creators grow their audience, brand, and revenue through expert content and partnerships.

We are looking for a Fractional COO to join our client's team in a senior strategic capacity to lead the design and implementation of scalable systems and operational infrastructure across the business. This is a hands-on leadership role focused on building efficiency, centralising information, and introducing automation and AI into our day-to-day operations.

The ideal candidate will be highly experienced in process design, system integration, and technology-led optimisation. You will work closely with the founder to create a simple but highly effective centralised system that allows our small team and clients to collaborate seamlessly, with improved transparency, automation, and performance tracking.

The goal is to design and deliver a streamlined, tech-enabled operational system that improves efficiency, gives clients better visibility, and positions the company for scalable growth.

Responsibilities

• Lead the build and integration of a unified operations system that connects our current platforms (Trello, Dropbox, Google Workspace, Slack, , and others) into one cohesive workflow.
• Explore and implement Notion (or a comparable platform) as a central hub for both internal processes and client-facing visibility, allowing each client to view and track their data and progress clearly.
• Streamline and automate repetitive tasks such as content uploads, reporting, and approvals to reduce manual input and improve team efficiency.
• Incorporate AI and automation tools into the system design — identifying low-cost, high-impact solutions that enhance productivity and data accuracy.
• Develop a framework for data and analytics, helping us better understand performance, client ROI, and long-term strategic positioning.
• Create documentation and process maps to ensure smooth onboarding, scalability, and training for new staff.
• Provide operational guidance to the founder on personal workflow optimisation, helping refine communication, delegation, and task management processes.
• Lay the foundations for long-term operational growth, ensuring the company's Social's systems are both sustainable and future-proof.

Qualifications

• Proven experience in an operations, systems, or COO-level role, ideally within a creative, marketing, or digital agency environment.
• Strong understanding of automation tools (e.g. Zapier, Make, Airtable, Notion AI, or similar).
• Comfortable working across multiple tech platforms and identifying cost-effective integrations.
• Forward-thinking, with a good grasp of AI implementation in marketing and operational workflows.
• Excellent communication skills – able to translate technical solutions into simple, actionable systems for a small, fast-moving team.
• Strategic yet practical – someone who can both design and execute.
• Amenable to work in a Fractional/part-time position (initial 3–6 month project-based engagement with potential to extend).

Benefits

• Be part of an epic team that prioritizes your personal and professional growth
• HMO insurance coverage starts from the 1st working day.
• Vacation and sick leave credits (pro-rated) start from the 1st working day.
• Company-issued laptop included to ensure smooth and efficient work experience
• Earn rewards with our Employee Referral Program
• Enjoy flexible working time that align with the client's core hours
• Work-from-Home (WFH)/Remote
• Access to free training, certification programs, and fun community/social activities
• Collaborate in an international, multicultural working environment

Job Type: Part-time

Expected hours: No less than 20 per week

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Work from home

Work Location: Remote