Manager, Business Continuity Management

13 hours ago

Manila Manulife Business Processing Services, Philippines Manulife Full time $120,000 - $180,000 per year

Manulife is looking for a Manager of Business Continuity Management, responsible for performing all Business Continuity Management (BCM) activities, which includes involvement in the full BCM lifecycle. This role reports locally to the Director, Business Continuity and Operational Risk Management, MBPS.

Position Responsibilities:

  • Lead and manage all Business Continuity Management (BCM) program activities, ensuring compliance with global policies and local regulations.

  • Conduct Business Impact Analyses (BIA) and develop Business Continuity Plans (BCP) to align recovery objectives with business needs.

  • Provide guidance and expertise to stakeholders, ensuring effective implementation of BCM strategies and practices.

  • Plan, facilitate, and document results of BC tests and exercises, updating BCPs as necessary.

  • Maintain and monitor BCM data, dashboards, and KPIs, and provide 24/7 on-call support during incidents.

Required Qualifications:

  • 7+ years of experience in Business Continuity Management, with certification from CBCI or CBCP preferred.

  • Proficient in BCM software and Emergency Notification Systems, with industry knowledge in BPO, BPM, or related fields.

  • Strong project management skills and ability to work flexible shifts.

  • Excellent organizational, interpersonal, and communication skills.

  • Competency in Office 365 applications.

When you join our team:

  • We'll empower you to learn and grow the career you want.

  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

  • Manager of Global Business Continuity

    11 hours ago

    Manila, Manulife Business Processing Services, Philippines Manulife Full time ₱1,500,000 - ₱3,000,000 per year

    Description Global Operational Risk & Resilience Oversight is an independent risk function that provides risk and controls guidance to a variety of stakeholders that operational risks are appropriately managed and in alignment with risk appetite. The Operational Risk Oversight department is responsible for providing independent oversight of policies,...

  • Third Party Risk Manager

    12 hours ago

    Manila, Manulife Business Processing Services, Philippines Manulife Full time $90,000 - $120,000 per year

    This Global Third Party Risk Oversight Manager position reports directly to the AVP Operational Resilience Oversight. This position is part of the second line of defense independent oversight function and will partner with the first line of defense businesses to ensure that third party risk management framework and controls are integrated with and serve to...

  • Actuarial Manager

    12 hours ago

    Manila, Manulife Business Processing Services, Philippines Manulife Full time ₱1,500,000 - ₱3,000,000 per year

    We're looking for a highly-analytical and detail-oriented Actuarial Manager or Senior Manager to join our Actuarial Function at MBPS. As a senior expert, you'll manage members of our high-performing team to perform to the standard the MBPS Actuarial team has defined through years of excellent service while overseeing individual tasks and responsibilities. ...

  • Assistant Manager, Compliance Organizational Resiliency

    2 days ago

    Manila, Manulife Business Processing Services, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    We're looking for an Assistant Manager, Compliance Organizational Resiliency to join our Integrated Compliance Services team at MBPS. In this role, you will support on the design, execution, maintenance and continuous improvement of the compliance organizational resiliency program and disaster recovery strategies. This role plays a key part in ensuring the...

  • Global IT Change Management Analyst

    13 hours ago

    Manila, Manulife Business Processing Services, Philippines Manulife Full time ₱800,000 - ₱1,200,000 per year

    We're looking for a Change Management Analyst to join our Global Change Management team at MBPS. In this post, critical role in overseeing and coordinating changes within a controlled IT environment. You will be responsible for assessing risk, evaluating change impact, ensure that resources are aligned, and facilitating the authorization of Change Records.As...

  • Assistant Audit Manager

    11 hours ago

    Manila, Manulife Business Processing Services, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    We're looking for an Assistant Audit Manager at MBPS. In this role, you are accountable for planning, executing and/or leading and completing audit projects (including key risk audits, key risk reviews, consulting, investigations and other special projects). The candidate is also responsible for the delivery of high quality, professional, cost-effective,...

  • IT Business Analyst

    12 hours ago

    Manila, Manulife Business Processing Services, Philippines Manulife Full time ₱900,000 - ₱1,200,000 per year

    Role SummaryAs an Intermediate IT Business Analyst, you'll play a key role in driving technology solutions that enhance business performance. You'll work independently on moderately complex projects, translating business needs into actionable insights and collaborating with cross-functional teams. This opportunity allows you to deepen your expertise and...

  • Business Systems Analyst

    12 hours ago

    Manila, Manulife Business Processing Services, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    We are looking for a Business Systems Analyst to join our Reference Data Management squad, supporting our growing suite of reference data tools.  The Business System Analyst will play a crucial role in bridging the gap between business needs and technology solutions, focusing on improving operational efficiency and implementing effective systems. This role...

  • Privacy Compliance Monitoring Manager

    13 hours ago

    Manila, Manulife Business Processing Services, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    We're looking for a Privacy Compliance Monitoring Manager to join our Integrated Compliance Services team at MBPS. In this role, you are responsible for supporting the Global Privacy Office in implementing and monitoring the privacy compliance framework for the enterprise-wide privacy program. With minimal supervision, the incumbent exercises sound...

  • Audit Associate Manager

    13 hours ago

    Manila, Manulife Business Processing Services, Philippines Manulife Full time ₱1,500,000 - ₱2,500,000 per year

    Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go. Position Responsibilities:• Accountable for executing large, complex and sensitive projects of all types (key risk audits, systems...