Senior BPM Associate

2 days ago

Taguig, National Capital Region, Philippines UST Full time ₱400,000 - ₱600,000 per year
Role description

Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations.

Duties/Responsibilities:
  • Receive and respond to inbound phone calls for customer assistance
  • Respond to outbound phone call requests
  • Document all calls in ticketing and tracking systems
  • Respond to customer inquiries and provide data to customers within a required time frame
  • Act as liaison between claims department and providers
  • Research customer claims in the primary payor systems
  • Ensure highest level of customer service on every call
  • Maintain a comprehensive understanding of the covered plan benefits
  • Perform other duties as assigned or necessary
Required Skills/Abilities
  • High school degree required
  • At least 2 years experience in healthcare claims operations or related healthcare call center environment
  • Knowledge of Medicare/Medicare Advantage plans an advantage
  • Excellent verbal and written communication skills.
  • Attention to detail and problem-solving skills
  • Basic understanding of MS Office applications, especially Word and Excel
  • Amenable to join mid December

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