Care Navigator

Work Arrangement: Fully remote, Monday to Friday, with flexibility

Job Type: Full-time, Independent Contractor.

Work Schedule: 40 hours per week, 8:00 AM- 5:00 PM EST

Locations: Remote, open to candidates worldwide with availability during Eastern Time hours.

About the Company::

The Company is the leading comprehensive radiology network in US, revolutionizing access to affordable and high-quality medical imaging. By streamlining operations and reducing costs by up to 80%, the Company empowers healthcare providers with seamless radiology solutions that drive efficiency and improve patient care.

Role Overview::

As a Care Navigator, you'll play a crucial role in expanding the company's presence in the healthcare industry. This role focuses on guiding and supporting providers, ensuring seamless onboarding, engagement, and collaboration for improved patient outcomes.

Key Responsibilities::

• Care Coordination (80%)
• Serve as the first point of contact, ensuring a professional and welcoming patient experience.
• Collect, verify, and update patient information accurately while ensuring confidentiality.
• Schedule appointments efficiently and conduct initial screenings to direct patients appropriately.
• Manage patient records in EMR systems, ensuring compliance with HIPAA regulations.
• Respond to patient inquiries via phone, email, and chat with empathy and clarity.
• Provide pre-appointment instructions and ensure patients understand documentation and insurance requirements.
• Coordinate with providers, insurance teams, and staff to ensure smooth patient flow.
• Provider Partnership (20%)
• Conduct provider outreach present the company's value proposition to acquire provider partnerships
• High outbound call volume handling
• Maintain accurate outreach records in HubSpot CRM.
• Track and report KPIs (calls, emails, meetings, conversion rates).
• Share insights on prospect feedback and market trends to improve strategies.

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Week 1 – Immediate Tasks & Onboarding::

• Complete the Company's product & industry training.
• Shadow when doing providers calls
• Gain proficiency in HubSpot CRM & outreach tools.
• Develop a target account list and begin initial outreach.
• Shadow sales calls to understand prospect pain points.
• Conduct mock prospecting sessions for script refinement.

Requirements:

Key Requirements:

Must-Haves::

• Proven experience in Care Coordination esp in physical healthcare
• 1+ years of outbound sales experience (healthcare preferred).
• Strong cold-calling & email outreach skills.
• Proficiency with HubSpot, LinkedIn Sales Navigator, and CRM tools.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced, metrics-driven environment.

Nice-to-Haves::

• Background in medical imaging, healthcare sales, or radiology solutions.
• Background in care coordination
• Experience working with hospital decision-makers.

Tools Proficiency::

• HubSpot CRM (Lead tracking & outreach)
• LinkedIn Sales Navigator (Prospecting)
• Slack (Internal team communication)
• Zoom (Client calls & team meetings)
• Google Suite (Docs, Sheets, Email)