Junior Customer Success Manager

2 days ago

Manila, National Capital Region, Philippines Somewhere Full time $20,000 - $30,000 per year
Junior Customer Success Manager

Remote | Full-Time | $2,000–$3,000/month (USD)

Overview

Our client is seeking a people-first, curious Junior Customer Success Manager to help SaaS customers succeed through thoughtful support, smooth onboarding, and proactive communication. This role is ideal for someone who enjoys solving problems, building relationships, and helping customers thrive.

About the Company

The company's mission is to enable creativity and self-expression, especially in situations where communication can be challenging.

They've built a content management platform that helps HR and communication teams deliver engaging employee handbooks and policy experiences. The platform connects HR, legal, managers, and employees with AI-powered tools to create, distribute, and consume communication content.

They're a remote-first, growing team of around 15 people who value collaboration, authenticity, and curiosity. Their core values include being Plucky, Empathetic, Authentic, Curious, High-Motor, and Exceptional.

Who You Are

You're a naturally helpful and curious person who enjoys making things easy and enjoyable for others. You're resourceful, patient, and communicate clearly. You take initiative, seek improvement, and thrive in an environment where not everything is fully defined.

You:

  • Excel in a lively, fast-paced startup environment.

  • Communicate clearly and efficiently via email, chat, and video in English.

  • Have experience in customer success, client support, or account coordination (ideally within SaaS or software).

  • Enjoy helping customers get the most out of a product, not just solving issues.

  • Are proactive about improving processes and outcomes.

  • Have references who can vouch for your communication skills and collaboration style.

  • (Bonus) Experience with HR teams, onboarding workflows, or product walkthroughs; a positive, action-oriented mindset.

Responsibilities

Customer Support (~70%)

  • Respond to customer questions via chat and email with empathy and clarity.

  • Troubleshoot common issues and escalate technical ones as needed.

  • Keep help documentation up to date.

  • Run training or support sessions when appropriate.

Customer Onboarding & Success (~20%)

  • Manage light onboarding workflows for new customers.

  • Ensure smooth progress and proactive follow-ups.

  • Identify opportunities to boost feature adoption or retention.

Continuous Improvement (~10%)

  • Suggest workflow and process improvements.

  • Share customer insights to help refine the product and experience.

What's Offered

  • Salary: $2,000–$3,000/month (USD), depending on experience.

  • A supportive, results-driven, fully remote environment.

  • Opportunities for growth and impact at a scaling company.

  • A positive, collaborative team culture built on shared values.

  • Work-life balance and flexibility to do your best work.

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