Reservations Agent

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Responsibilities include, but are not limited to:

• Answering incoming guest calls in a timely manner.
• Making Outbound calls.
• Rapidly and accurately enter reservations into systems accordingly.
• Process payments (deposits & refunds) per hotel policies.
• Answer inquiries pertaining to the hotel services, shopping and dining, entertainment, and travel directions.
• Learn a variety of hotels and accommodation types and actively sell the best fit for optimal guest satisfaction.
• Keep accurate records of room availability and rates.
• Properly refer & transfer Group sales inquiries
• Check and answer any emails on the reservations and forward emails to proper managers.
• Manage and Expedia guest messages/Q&A (and other booking channels as needed).
• Reconcile and Expedia records (and other booking channels as needed).

Qualifications & Skills

• Ability to learn & master multiple software systems as required (with preference to Opera/Opera Cloud PMS).
• Good working knowledge of Microsoft products (Excel, Word, SharePoint)
• Good telephone etiquette.
• Have a pleasant, friendly, and helpful manner.
• Excellent communication and organization skills.
• Ability to speak, read and write effectively in English.
• Ability to handle multiple tasks concurrently.
• Ability to quickly analyze availability (puzzle format) in the system and offer booking solutions to inquiring guests.
• Willing to help/mentor other team members.
• Someone who cares to provide meaningful feedback to help the organization improve.

Training Schedule: Monday - Friday, 10:00 PM - 7:00 AM Manila Time

Work Schedule (after training): The schedule will fall between 12:00 AM and 12:00 PM (Manila Time), depending on the client's needs.

Work Setup: Home-based (Must be residing in Cebu)

• Must have at least 50mbps for both download and upload speed
• Own laptop/PC for taking assessments and interviews

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

Job Type: Full-time

Benefits:

• Paid training
• Work from home

Work Location: Remote