csr/tsr

The Customer Service Representative (CSR) plays a key role in delivering high-quality support to clients in a fast-paced Business Process Outsourcing (BPO) environment. This role is responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through clear, professional, and empathetic communication across various channels such as phone, email, and chat.

Key Responsibilities

• Respond to customer inquiries promptly via phone, email, chat, or other support channels.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues efficiently by identifying problems, researching solutions, and implementing resolutions.
• Maintain professionalism and empathy in all interactions to ensure a positive customer experience.
• Follow call scripts and guidelines while adapting responses to each customer's needs.
• Document customer interactions, transactions, comments, and complaints in the CRM system.
• Collaborate with team members and supervisors to improve service delivery and meet performance targets.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet or exceed key performance indicators (KPIs) such as customer satisfaction scores, first call resolution, and average handling time.
• Adhere to company policies, data privacy regulations, and quality assurance standards.

Job Type: Full-time

Pay: Php22, Php32,000.00 per month

Language:

• English (Preferred)

Work Location: In person