Deduction Analyst

Work Set-up: Remote

Schedule: Night Shift (10PM – 7AM Philippine Time)

Work Type: Full-time

Job Summary:

As a Deduction Analyst, you'll play a key role in investigating, validating, and resolving customer deductions and chargebacks. You'll ensure accurate claim processing, recover invalid deductions, and collaborate across departments to improve recovery rates and reduce future short-payments.

Duties and Responsibilities:

· Triage and resolve customer deductions (pricing, shortages/damages, returns, allowances, trade promotions, compliance/chargebacks).

· Validate claims using POs, PODs/BOLs, invoices, contracts, TPM deals, and retailer portal evidence.

· Decide disposition (valid/invalid/partial), code reason accurately.

· Prepare dispute packages with supporting documentation; submit via retailer portals (e.g., Walmart, Target, Kroger, Amazon/Vendor Central) or directly to TPAs.

· Track, escalate, and follow through to recovery on invalid claims; negotiate where appropriate.

· Match deductions to authorized trade events, accruals, and off-invoice deals; collaborate with Sales/TPM to correct set-ups.

· Communicate with sales and customers to investigate discrepancies from promotional plans and invoices.

· Index all payments with backup documentation into Doc-Link (paperless tool).

· Send weekly reports to Sales Managers to notify balance and status.

· Enter all necessary data into AFS system to process deductions.

· Perform other duties as assigned.

Qualifications:

Must Haves:

· Self-motivated, organized, and highly productive.

· Strong team collaboration and customer service skills.

· Excellent analytical, verbal, and written communication skills in English.

· Ability to multitask and manage multiple projects.

· Ability to perform each essential duty satisfactorily.

· Education and Experience:

· Associate's Degree and/or 2–3 years of relevant experience.

· Basic accounting skills and understanding of debits and credits.

· Ability to read basic accounting reports.

Language Ability:

· Proficient in reading and writing business documents and reports.

· Able to present information and respond to questions effectively.

Mathematical Skills:

· Able to calculate discounts, interest, commissions, proportions, and percentages.

Reasoning Ability:

· Strong problem-solving and data analysis skills.

· Able to interpret technical instructions and manage abstract variables.

Computer Skills:

· Excel – Intermediate

· Word – Intermediate

· PowerPoint – Intermediate

· Internet – Intermediate

· Email – Intermediate

Job Type: Full-time

Pay: Php55, Php60,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Years of experience as a Deduction Analyst:
• Do you have experience in Accounts Receivable (AR), Accounts Payable (AP) and Revenue Recognition(please state the years)?
• Do you have experience in chargebacks and disputes (please state the years)?
• Do you have experience using ERP, NetSuite, etc. (please state the years)?

Work Location: Remote