Dealer Coordinator

• Assist walk-in and scheduled applicants throughout the loan application process.
• Achieve assigned sales targets by actively promoting loan products and ensuring customer satisfaction.
• Conduct field credit investigations and submit results in accordance with prescribed standards and timelines.
• Monitor customers' first three installment payments to ensure timely settlement.
• Encourage customers to settle delayed payments through SMS reminders, follow-up calls, or courtesy visits.
• Perform customer Know-Your-Customer (KYC) procedures, including authentication of valid IDs, signature verification, and facilitation of contract signing and customer briefing during MotorsikLOAN release.
• Ensure complete and accurate submission of loan and dealer documents for booking within the day—or at the latest, the following business day—free from deficiencies.
• Submit loan folders (loan and dealer documents) promptly for safekeeping, arranged in accordance with set standards, to the SBF Head Office or SMU after booking.
• Provide regular updates to dealers on the status of loan applications endorsed to SBF.
• Conduct customer briefings during unit release and loan document signing.
• Build and maintain strong business relationships with assigned dealer partners.

• Deliver excellent service to all stakeholders:

• Customers: Assist with two-wheel (2W) loan applications and respond to loan-related inquiries.

• Dealer Partners: Provide timely updates on the status of endorsed MotorsikLOAN applications.

Experience: With or without prior experience (training will be provided upon successful hiring)

Education: High School Graduate, Senior High School Graduate, Vocational Graduate, or College Undergraduate/Graduate

Preferred Background:

• Experience in the two-wheel (2W) industry or a sales-related role is an advantage.
• Tech-savvy individuals, especially those comfortable using mobile phones for work-related tasks, are preferred.

Employment History Restriction:

• Candidates must not have been employed by any SBFI-partnered dealer within the past year (refer to the provided list).

• Must own a motorcycle and possess a valid driver's license (Non-Professional or Professional).

• Must be able to submit the following pre-employment documents:

• NBI Clearance

• Medical Certificate (Fit to Work)
• Diploma
• Transcript of Records (TOR) or Form 137
• Certificate of Completion (COC) or Certificate of Employment (COE)

Additional Benefit:

• Eligible employees may apply for a MotorsikLOAN (motorcycle loan) after completing at least six (6) months of employment with the company.