L3- AEM

Greetings,

We are EIL Global, a company providing managed IT services in Asia Pacific and US across various technologies such as desktops, Servers, networks, and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services in and around to assist our clients on a fulltime basis

Currently, We have an exciting opportunity for a L3 resource for AEM (Advance Endpoint Management) role with one of our clients in Philippines, Manila. Please find the job details below:

• 4–6 years of overall experience in IT Infrastructure
• 2–3 years of hands-on experience in Endpoint Management at an L3 level
• Proven expertise in Microsoft Intune, Autopilot, Azure AD, and MEMCM
• Solid understanding of Windows 10/11 and M365 environments
• Strong PowerShell scripting skills for automation and troubleshooting

Key skillsets

1. Technical Proficiency

• Endpoint Configuration & Deployment: Expertise in tools like Microsoft Intune, SCCM, Autopilot, and Group Policy.
• OS & Patch Management: Deep understanding of Windows, macOS, and Linux systems, including patching strategies and compliance.
• Security & Compliance: Implementing and managing endpoint security policies, BitLocker, Defender ATP, and conditional access.
• Scripting & Automation: Proficiency in PowerShell, Bash, or Python to automate endpoint tasks and reporting.

2. Infrastructure & Integration

• Cloud Platforms: Familiarity with Azure AD, Microsoft 365, and hybrid environments.
• Networking Knowledge: Understanding of VPNs, DNS, DHCP, and firewall configurations as they relate to endpoint connectivity.
• Identity & Access Management: Managing user/device identities, MFA, and SSO integrations.

3. Troubleshooting & Debugging

• Advanced diagnostic skills for resolving complex issues related to endpoint performance, application conflicts, and system errors.
• Ability to analyze logs, event viewers, and telemetry data.

4. DevOps & CI/CD Awareness

• Understanding how endpoints interact with CI/CD pipelines, especially in developer environments

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5. Soft Skills

• Documentation: Clear and detailed documentation of issues, resolutions, and configurations.
• Communication: Ability to explain complex technical issues to non-technical stakeholders.
• Collaboration: Working closely with L1/L2 teams, security, and infrastructure teams.

6. Certifications (Recommended)

• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA Security+ or Microsoft Security certifications
• ITIL Foundation (for process-oriented roles)

If interested, kindly share the following details along with your updated CV:

• Contact Details:
• Preferred Contact Time:
• Current Salary:
• Expected Salary:
• Current Location:
• Notice Period / Availability to Join:

Thank You

Preethi Sampath

Project Coordinator

Job Type: Full-time