Coordinator - People Services, Multilingual (Pasig City, National Capital Region (NCR), PH, 1604)
1 day ago
Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.
It's an exciting time to join us - we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.
About the role
People Services Global Hub Coordinators provide first level advice and support on key foundation and transactional activities (employee lifecycle, policies and procedures, HR systems) to the HR team, Line Managers and Employees within Orica which enables key customers to enhance workplace relations and productivity in line with Business Strategy. They are custodians and administrators of all HR data.
What you will be doing
- Support onboarding activities for English and French-speaking countries within agreed service levels (SLA).
- Ensure new hire queries from employees, hiring managers, and HR are answered accurately, in compliance with policies and SLAs.
- Role model personal commitment to Safety and Orica's Charter and Values during all onboarding interactions.
- Provide an engaging and accurate onboarding experience for new hires, measured by customer satisfaction surveys and feedback.
- Deliver onboarding support through ServiceNow and centralized phone support.
- Participate in continuous improvement initiatives and problem-solving activities to enhance the onboarding process.
- Ensure accuracy of onboarding information and timely delivery of documentation to new hires, managers, and HR.
- Prepare and issue onboarding-related documentation (e.g., offer letters, employment contracts, induction packs, pre-employment compliance documents).
- Conduct HR system administration tasks related to onboarding, including setting up new hires in SuccessFactors and processing required job/position details.
- Coach and support line managers and new hires in the use of onboarding tools and HR systems.
- Provide first-line guidance on onboarding policies, procedures, and processes via ServiceNow and HR support line.
- Manage digital storage of new hire documentation and onboarding records.
- Support mass onboarding activities and data uploads during hiring campaigns or large recruitment projects.
- Participate in team and company-wide onboarding-related projects as required.
- Administer pre-employment checks for new starters across Orica (English and French-speaking countries).
- Coordinate onboarding learning requirements, including mandatory training assignments, validation of completions, and reporting.
- Strong administration skills.
- Intermediate-Advance Excel Skills.
- Ability to work with electronic processes and systems with extensive experience working with SAP SuccessFactors.
- An understanding of HR Policies & Procedures.
- An understanding of HR, payroll and superannuation/pension related legislation and statutory requirements.
- 1 -3 years' experience in a customer service or Admin role, preferably an HR related position.
- Graduate qualifications in HR or Business Studies, an advantage, but not essential.
- Excellent communication skills - both written and verbal.
- Proficiency in the French language required.
- Must be willing to work between 9:00 PM to 6:00 AM.
As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.
You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.
We respect and value all
Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions.
All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.
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