ServiceNow Delivery Director

4 days ago

Manila, National Capital Region, Philippines GSS-PH Consulting Solution Inc. Full time $90,000 - $120,000 per year

Education

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (Master's degree or MBA preferred).

Experience

  • 15+ years of experience in IT service delivery, with at least 5 years in a leadership role managing ServiceNow or similar enterprise platforms.
  • Proven
    track record of leading teams of 40+ members
    in managed services, including support, enhancements, and platform maintenance.
  • Extensive experience with
    ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM, SecOps, and SPM, in large enterprise environments.
  • Demonstrated success in managing complex integrations (e.g., SAP, Active Directory) and ensuring compliance with regulatory standards (e.g., GDPR, AML).

Certifications

  • ServiceNow Certified System Administrator (mandatory).
  • At least one of the following ServiceNow certifications (highly preferred):
  • Certified Implementation Specialist – ITSM
  • Certified Implementation Specialist – Customer Service Management
  • Certified Implementation Specialist – Human Resources
  • Certified Implementation Specialist – Risk and Compliance
  • Certified Implementation Specialist – Security Operations
  • Certified Implementation Specialist – Strategic Portfolio Management
  • ITIL Expert or higher (preferred).
  • Project Management Professional (PMP) or equivalent (preferred).

Technical Skills

  • Deep understanding of ServiceNow architecture and modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including configuration, scripting (JavaScript, Glide API), and automation (Flow Designer, Workflow Editor).
  • Expertise in managing integrations using REST, SOAP, and ServiceNow IntegrationHub.
  • Knowledge of security and compliance features (e.g., encryption, SSO, audit trails) in ServiceNow deployments.
  • Familiarity with AI-driven features (e.g., Now Assist, Predictive Intelligence) for operational insights and automation.
  • Strong understanding of ITIL processes (e.g., Incident, Problem, Change, Service Request Management) and their application in ServiceNow.

Soft Skills

  • Exceptional leadership and team management skills, with the ability to motivate and guide a diverse team of 40+ professionals.
  • Strong stakeholder management and communication skills, capable of engaging with C-level executives and cross-functional teams.
  • Strategic thinking and problem-solving abilities to address complex operational and technical challenges.
  • Ability to manage high-pressure situations, such as critical incidents or tight delivery deadlines.
  • Adaptability to drive continuous improvement in a dynamic, enterprise-scale environment.

  • ServiceNow Delivery Senior Manager

    4 days ago

    Manila, National Capital Region, Philippines GSS-PH Consulting Solution Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Senior Manager, Technical Delivery – ServiceNowJob Summary: We are seeking a highly experienced Senior Manager, Technical Delivery with over 14 years in IT and a proven track record in hands-on development and leadership of ServiceNow projects. In this role, you will lead complex ServiceNow implementations and transformation initiatives, manage...

  • ServiceNow HR Service Delivery Analyst

    1 week ago

    Manila, National Capital Region, Philippines Datamatics Full time ₱900,000 - ₱1,200,000 per year

    Role: ServiceNow HR Service Delivery AnalystJob Description:Objective and Purpose of the AssignmentTo provide technical administration and coordination support for the HR Service Delivery (HRSD) module in ServiceNow, ensuring effective configuration, maintenance, and governance of HRSD components. The consultant will also support business analysis activities...

  • ServiceNow Developer

    4 days ago

    Manila, National Capital Region, Philippines Nezda Technologies Inc Full time ₱900,000 - ₱1,200,000 per year

    ·       Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications.·       Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests.·       Design, build and configure ServiceNow...

  • ServiceNow Developer

    4 days ago

    Manila, National Capital Region, Philippines GSS-PH Consulting Solution Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Location: Metro Manila & CebuWork Setup: Hybrid.Must have requirements:Experience in support, enhancement, or full-cycle implementation projectsRequired skill/s or must have skill/s: ServiceNow development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: ITSM, ITOM, SecOps, IRM,...

  • ServiceNow Architect

    4 days ago

    Manila, National Capital Region, Philippines Unison Group Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a highly experienced ServiceNow Architect with a strong background in the financial services industry. The ideal candidate will lead the design and implementation of ServiceNow solutions, focusing on IT Asset Management (ITAM), IT Operation Management (ITOM), and Certificate Lifecycle Management, ensuring compliance with financial regulations...

  • ServiceNow Architect

    4 days ago

    Manila, National Capital Region, Philippines Unison Group Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a highly experienced ServiceNow Architect with a strong background in the financial services industry. The ideal candidate will lead the design and implementation of ServiceNow solutions, focusing on IT Asset Management (ITAM), IT Operation Management (ITOM), and Certificate Lifecycle Management, ensuring compliance with financial regulations...

  • Sr. Delivery Manager

    2 days ago

    Manila, National Capital Region, Philippines Hrtx Full time ₱1,200,000 - ₱2,400,000 per year

    A leading global firm in the consulting and technology space is looking for a ServiceNow Delivery Senior Manager to lead end-to-end ServiceNow project delivery, support pre-sales efforts, and help grow a high-performing delivery team. This is a leadership role that blends delivery excellence with strategic growth, working closely with cross-functional...

  • ServiceNow Developer/ Adminstator

    2 days ago

    Manila, National Capital Region, Philippines Avensys Consulting Full time ₱450,000 - ₱900,000 per year

    Job DescriptionAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client...

  • Lead ServiceNow Technical Consultant CASE

    4 days ago

    Manila, National Capital Region, Philippines Fujitsu Full time ₱900,000 - ₱1,200,000 per year

    AboutAbout the job Lead ServiceNow Technical Consultant CASE (APAC)We Are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society...

  • ServiceNow Developer

    2 days ago

    Manila, National Capital Region, Philippines Deloitte Full time ₱900,000 - ₱1,200,000 per year

    Title: ServiceNow Consultant based in Deloitte Consulting Philippines Delivery CenterAre you ready to unleash your potential?At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on...