ServiceNow Delivery Director

1 day ago

Manila, National Capital Region, Philippines GSS-PH Consulting Solution Inc. Full time $90,000 - $120,000 per year

Education

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (Master's degree or MBA preferred).

Experience

  • 15+ years of experience in IT service delivery, with at least 5 years in a leadership role managing ServiceNow or similar enterprise platforms.
  • Proven
    track record of leading teams of 40+ members
    in managed services, including support, enhancements, and platform maintenance.
  • Extensive experience with
    ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM, SecOps, and SPM, in large enterprise environments.
  • Demonstrated success in managing complex integrations (e.g., SAP, Active Directory) and ensuring compliance with regulatory standards (e.g., GDPR, AML).

Certifications

  • ServiceNow Certified System Administrator (mandatory).
  • At least one of the following ServiceNow certifications (highly preferred):
  • Certified Implementation Specialist – ITSM
  • Certified Implementation Specialist – Customer Service Management
  • Certified Implementation Specialist – Human Resources
  • Certified Implementation Specialist – Risk and Compliance
  • Certified Implementation Specialist – Security Operations
  • Certified Implementation Specialist – Strategic Portfolio Management
  • ITIL Expert or higher (preferred).
  • Project Management Professional (PMP) or equivalent (preferred).

Technical Skills

  • Deep understanding of ServiceNow architecture and modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including configuration, scripting (JavaScript, Glide API), and automation (Flow Designer, Workflow Editor).
  • Expertise in managing integrations using REST, SOAP, and ServiceNow IntegrationHub.
  • Knowledge of security and compliance features (e.g., encryption, SSO, audit trails) in ServiceNow deployments.
  • Familiarity with AI-driven features (e.g., Now Assist, Predictive Intelligence) for operational insights and automation.
  • Strong understanding of ITIL processes (e.g., Incident, Problem, Change, Service Request Management) and their application in ServiceNow.

Soft Skills

  • Exceptional leadership and team management skills, with the ability to motivate and guide a diverse team of 40+ professionals.
  • Strong stakeholder management and communication skills, capable of engaging with C-level executives and cross-functional teams.
  • Strategic thinking and problem-solving abilities to address complex operational and technical challenges.
  • Ability to manage high-pressure situations, such as critical incidents or tight delivery deadlines.
  • Adaptability to drive continuous improvement in a dynamic, enterprise-scale environment.

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