IT Support

We're Hiring: IT Support & Document Control Assistant

Job Type: Contract (6 months), with possible renewal based on performance

Salary Range: Php 20,000.00 – Php 25,000.00 per month

Work Location: Pacita, San Pedro, Laguna

Industry: Tax Preparation and Accounting Services

Work Schedule:

• January to May (Tax Season): Monday–Saturday, 8:00 AM – 5:00 PM
• June to December (Slack Season): Monday–Friday, 7:00 AM – 5:30 PM

Position Overview:

The IT Staff & Document Controller Assistant fulfills a dual function: supporting the company's documentation workflow and providing technical assistance for IT systems. The role is vital in maintaining organized documentation and ensuring the smooth operation of hardware, software, and network resources.

Job Responsibilities:

Document Control

• Assist the DCC Officer in receiving, recording, and managing all incoming and outgoing documents.
• Ensure proper filing and archiving of both physical and electronic documents in accordance with company standards.
• Maintain version control and ensure document accuracy and integrity.
• Distribute and retrieve documents for internal teams and project stakeholders.
• Coordinate with departments to collect, update, and track documentation requirements.
• Support data entry, scanning, and digital archiving tasks.

IT Support

• Provide first-level technical support for hardware, software, and connectivity concerns.
• Install, configure, and maintain computers, printers, and mobile devices.
• Monitor and assist in maintaining network performance (LAN/WAN, Wi-Fi, VPN).
• Assist with account setup, password resets, and access permissions.
• Ensure all systems are up to date with software, OS, and security patches.
• Maintain accurate records of IT equipment and software licenses.
• Support data backup procedures and troubleshoot system issues.
• Document IT processes and contribute to internal user guides.
• Identify opportunities to enhance IT systems and processes.
• Lead planning, testing, and implementation of new tools or workflows that improve productivity and security.
• Collaborate with departments to recommend or design digital solutions aligned with business needs.

Qualifications:

• Bachelor's degree in Information Technology
• 2–4+ years of experience in document control or IT support
• Basic knowledge of networking, troubleshooting, and IT security practices
• Strong organizational skills and attention to detail
• Excellent problem-solving and time management skills
• Effective communication and teamwork abilities
• Proficient in document management platforms (e.g., OneDrive, Google Drive) and MS Office Suite
• Able to work with minimal supervision
• Capable of multitasking and adapting to a fast-paced environment
• Able to meet tight deadlines with accuracy and compliance
• Strong critical thinking and prioritization skills
• Willing to work on-site in Pacita, San Pedro, Laguna

Statutory Benefits:

• SSS, PAG-IBIG, and PhilHealth
• KPI incentives and bonuses
• Holiday pay
• Sick and vacation leaves upon regularization (after 6 months)

Additional Benefits:

• Free lunch
• Medicard HMO upon regularization
• Annual salary increase based on performance (after 1 year of regularization)

Job Types: Full-time, Fixed term

Pay: Php20, Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Work Location: In person