Fraud Analyst

2 weeks ago

Clark Freeport Pampanga Philippines In Touch Full time
 
About the Job
 
The Fraud Analyst plays a critical role evaluating, reviewing and mitigating risks and ensuring organizational practices are in-line with client contractual requirements, external regulations, as well as internal policies and procedures.

As Fraud Analyst, You Will…

Be Dedicated to inspecting current transactions and interactions for the  program
Address outstanding callouts that have led to or may lead to fraudulent activities and possible risks
Maintain the credibility of the interactions coming from IntouchCX
Recommend processes that will improve the integrity of all instructions that are being handled by the program
Review tickets handled by CSRs for any triggers or red flags
Review transactions that may lead to Risks, Fraud, or Manipulation 
Validate reported incidents from the Zero-Tolerance policy along with client call-outs and provide feedback to employees to correct behavior and prevent escalation cases
Provide guidance and training on compliance issues to employees at all levels
Review policies and procedures to guarantee alignment with rules and obligations
Oversight for monthly password changes for all system users, and validate employees have reset on a consistent basis
Report non-compliance and enforce corrections 
Review high-risk account activity alerts from Managers  
Perform routine weekly audits of off-hour system logins
Report unauthorized access and review justification for outlier cases

As Fraud Analyst, You Have…

Post-secondary degree or equivalent is preferred
3 years experience in an audit or compliance function is nice to have
Strong communication skills to effectively interact with diverse groups of people
Advanced written abilities in order to write required reports
Strong analytical, critical thinking and problem solving skills
Ability to research and source information for review
Superior attention to detail
Excellent time and project management skills
Ability to work in a fast paced and time sensitive environment
Adaptable to change and innovation

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