RN Navigator- Telehealth

1 day ago

Cebu City, Central Visayas, Philippines Virtual Staffing Solutions OPC Full time

Our client is a patient-centered healthcare provider based in the state of Colorado, United States, dedicated to offering comprehensive care and effective treatment solutions without the need for open surgery. They are committed to delivering care in a safe and welcoming environment, treating every patient like family. With a strong emphasis on personalized, high-quality care, our client focuses on addressing each individual's needs with compassion, professionalism, and a patient-first approach.

About the Job:

The RN Navigator – Telehealth is responsible for coordinating and supporting patient care before, during, and after telehealth visits. This position ensures patients are well-prepared for virtual consultations, assists with technical and clinical readiness, and supports providers throughout the visit to ensure efficient, high-quality care delivery.

Key Responsibilities:

Pre-Visit Preparation:

  • Arrive prior to telehealth sessions to prepare for the day's schedule.
  • Contact and prepare patients for their telehealth visits, ensuring readiness and comfort with technology.
  • Assist patients with logging in and troubleshooting connection or platform issues.
  • Verify and update patient demographics, insurance information, and primary/specialty care team details in the EMR.
  • Review and reconcile current medications; note any refill needs for provider review.
  • Confirm completion of required pre-visit questionnaires, forms, and consents.
  • Ensure all pre-visit documentation and paperwork are completed and uploaded.

During Visit:

  • Notify provider when patient is ready and present a concise pre-visit read-out, including pertinent updates or concerns.
  • Support provider during the telehealth visit, including entering orders, documenting provider instructions, and managing real-time updates in the EMR.

Facilitate referrals and coordinate follow-up appointments as directed by the provider.
- Initiate prior authorizations for medications, procedures, or referrals as needed.

Post-Visit Coordination:

  • Review and close encounter documentation, ensuring completeness and accuracy.
  • Communicate follow-up instructions and ensure continuity of care across the patient's care team.
  • Monitor and track pending authorizations, test results, and referral completion.
  • Provide ongoing patient education and navigation support to promote engagement and adherence to care plans.
  • Complete Medication Refill Requests
Qualifications:
  • Education: Graduate of an accredited School of Nursing
  • Licensure: Current, active PHRN license
  • Experience: Minimum of 2 years of clinical nursing experience; with telehealth or care coordination experience

Skills:

  • Strong communication, organizational, and critical thinking skills.
  • Proficiency with EMR systems and telehealth platforms.
  • Ability to educate and guide patients in a virtual environment.
  • Knowledge of insurance verification, authorizations, and care coordination workflows.

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