Service Advisor

KEY TASK

• Greeting customers, scheduling service appointments and receiving vehicle information.
• Listening to requests of the service desired and clearly explaining information on the repair order.
• Estimating the cost and time needed to do the repair, taking into account the customer's schedule.
• Handling customer complaints and maintaining high customer satisfaction standards.
• Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.
• Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-associates and superiors.
• Adheres to all company policies, procedures and safety standards and housekeeping rules.
• Perform other related tasks that maybe assigned by Service Supervisor/Department Manager from time to time.
• Submit monthly reports to Service Manager.

QUALIFICATIONS

• Graduate of Mechanical Engineering / Automotive Technology or any related course
• With 1 year work related experience and/or training ; or equivalent combination of education and experience
• Must have a valid driving license and clean driving record
• Experienced with Management Software preferred
• Ability to operate all equipment necessary to perform the job.

Job Type: Full-time

Pay: From Php17,033.33 per month

Work Location: In person