IT Service Operations Supervisor – MSP

1 day ago

Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc. Full time ₱80,000 - ₱100,000 per year

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services.

We're on the hunt for a driven IT Service Operations Supervisor – MSP to lead our client's regional ASE (Associate Support Engineer) team to success. In this role, you'll not only manage operations—you'll inspire, coach, and guide your team to achieve measurable KPIs, expand their technical expertise, and grow their careers.

You'll be the go-to leader ensuring smooth case handling, smart escalations, and first-touch resolutions—all while creating a positive, learning-driven environment where your team thrives. If you combine strong leadership skills with customer service excellence and solid technical know-how, this is your opportunity to make a real impact.

This is a full-time role, on a US shift, and in a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

  • Lead & Motivate: Inspire your team to consistently hit performance targets and achieve learning milestones.
  • Drive Efficiency: Ensure the coordination team operates at peak performance, aligned with departmental goals.
  • Case Management Excellence: Work closely with Service Delivery Managers to ensure cases are prioritized, resolved, and documented effectively.
  • Coach for Growth: Conduct regular skill and competency reviews to map out clear career paths for team members.
  • Foster Expertise: Oversee certifications, mentorships, and training schedules to prepare apprentices for Technical Support Engineer roles within 12 months.
  • Champion Best Practices: Uphold standards for communication, documentation, prioritization, and escalation processes.
  • Adapt & Deliver: Balance priorities in a fast-paced environment and be ready to step in outside regular hours if needed.

QUALIFICATIONS:

  • 3–5 years of experience as a Service Desk Supervisor, MSP Manager, or similar leadership role
  • Strong understanding of MSP products, services, and technical operations
  • Proven ability to lead distributed or remote teams
  • Experience managing client and partner relationships at a high level
  • Excellent communication, problem-solving, and mentoring skills
  • ITIL certification is a plus

WHAT'S IN IT FOR YOU?

  • Full-time permanent position
  • Competitive compensation package and benefits
  • Be part of a dynamic US Team
  • 13th-month pay
  • Paid Leaves, commutable to cash
  • Access top-tier health insurance, including dental coverage.
  • Personal development and training opportunities
  • We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
  • Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

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Apply now and be part of Tahche

Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at to learn how.

Job Type: Full-time

Pay: Php80, Php100,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Promotion to permanent employee

Application Question(s):

  • How long is your relevant experience as a leader in the MSP setting?
  • Are you willing to work onsite in the 1Nito Office following a rotating schedule?

Work Location: In person

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