NDIS Virtual Assistant

Job Overview: We are looking for a reliable and detail-oriented NDIS Admin Support professional with rostering experience to support a busy Australian NDIS provider. You'll play a key role in coordinating schedules, maintaining accurate participant and staff records, and ensuring smooth day-to-day admin operations using Brevity.

This role suits someone with strong communication skills, excellent attention to detail, and experience working in an NDIS environment (or closely similar healthcare/community services setting).

Key Responsibilities:

Rostering & Scheduling

• Create, manage, and update staff rosters in line with participant support requirements
• Coordinate shift coverage, replacements, cancelations, and urgent changes
• Confirm staff availability and ensure appropriate skill-match for shifts (e.g., restrictions, preferences, location)
• Communicate schedules clearly with support workers and internal stakeholders
• Track leave, availability, and shift changes; maintain accurate rostering records

NDIS Admin & Participant Support

• Maintain participant profiles, service details, and documentation within Brevity
• Support onboarding of new participants and staff (collecting documents, setting up profiles)
• Assist with service agreements, consent forms, and general file management
• Support incident logging/admin follow-ups where required (documentation + internal escalation)

Compliance & Documentation

• Monitor and track compliance items (e.g., worker checks, certifications, expiry dates)
• Ensure records are complete, consistent, and stored correctly in Brevity
• Assist with internal audit preparation and general quality/compliance admin tasks

General Administration

• Manage inbox/admin requests and respond professionally
• Prepare summaries, reports, and updates for the operations team
• Support coordination tasks across the wider team as needed

• Bachelor's Degree in Office Management or any relevant field
• Must have at least three (3) years of experience in NDIS admin support, healthcare admin, or disability services administration
• Experience supporting an Australian NDIS provider remotely
• Experience using a participant management system — Brevity strongly preferred
• Understanding of NDIS terminology (participants, supports, service agreements, incidents, etc.)
• Demonstrated rostering / scheduling experience (NDIS or care rosters strongly preferred)
• Strong written and verbal English communication skills
• High attention to detail and confident handling sensitive information
• Ability to work independently from home with reliable internet and a professional workspace
• Strong time management and ability to manage competing priorities