NAS Vantage Payroll HCM Service Consultant

3 days ago

Makati City, National Capital Region, Philippines ADP Full time ₱900,000 - ₱1,200,000 per year
As a NAS HCM Service Consultant specializing in Vantage payroll, you will be responsible for providing comprehensive support and consultation to clients utilizing our Human Capital Management software solutions. You will play a crucial role in ensuring accurate and efficient payroll processing for our clients, while also serving as a trusted advisor in navigating complex payroll-related inquiries.

Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.

Communicate and Exceed Client Expectations. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training. QualificationsPRODUCT / TECHNICAL SKILLS
Fluent in English (verbal and written)
Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools

PREFFERED QUALIFICATIONS
Proven experience in payroll processing and administration, preferably within a client-facing role.
In-depth knowledge of payroll regulations, tax laws, and compliance requirements.
Experience with HCM software systems, preferably with expertise in payroll modules.
Strong communication and interpersonal skills, with the ability to effectively communicate complex concepts to clients of varying technical background.
Exceptional problem-solving abilities and attention to detail.
Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.

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