Bilingual CSR

Job Summary:

We are looking for a dynamic and bilingual (Spanish-English) Customer Service Representative to join our sales team. This role involves assisting Spanish-speaking customers throughout the car buying process — from initial inquiry to closing the sale. If you have strong communication skills, a persuasive attitude, and a passion for helping people find the right vehicle, we'd love to meet you

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats from Spanish-speaking clients.

• Provide detailed information about vehicle models, pricing, financing options, and promotions.

• Guide customers through the car buying process, including test drive scheduling, paperwork, and follow-ups.

• Meet or exceed monthly sales targets and customer satisfaction goals.

• Maintain accurate records in CRM systems.

• Collaborate with the sales, finance, and after-sales teams to ensure a smooth transaction.

Qualifications:

• Fluent in both Spanish and English (spoken and written).

• Proven experience in customer service or sales (car sales is a plus).

• Excellent interpersonal and negotiation skills.

• Confident, energetic, and goal-oriented attitude.

• Strong organizational skills and attention to detail.

• Ability to multitask and work in a fast-paced environment.

Preferred Qualifications:

• Previous experience in automotive sales or telesales.

• Familiarity with CRM software and online sales tools.

• Knowledge of financing and car loan processes.