franchise coordinator

JOB SUMMARY

The Franchise Coordinator provides administrative, operational, and compliance support to the Franchise Department. The role ensures effective coordination between the franchisor and franchisees, assists in monitoring franchise performance, supports onboarding and documentation, and helps maintain brand standards across all franchise locations.

KEY DUTIES AND RESPONSIBILITIESFranchise Operations & Support

• Serve as a primary point of contact between the company and franchisees for day-to-day coordination
• Assist franchisees with operational concerns, guidelines, and compliance requirements
• Monitor franchise adherence to brand standards, operating manuals, and policies
• Coordinate site visits, audits, and inspections as required

Documentation & Compliance

• Maintain and organize franchise agreements, permits, licenses, and compliance records
• Track contract expirations, renewals, and required submissions
• Ensure franchisees comply with company policies and government regulations
• Assist in preparing reports for management and regulatory purposes

Reporting & Monitoring

• Collect and consolidate franchise performance data, including sales and operational reports
• Assist in analyzing compliance, operational issues, and franchise feedback
• Prepare regular updates and summaries for the Franchise Manager or Management Team

Coordination & Communication

• Coordinate marketing programs, promotions, and brand campaigns with franchisees
• Assist in resolving franchise concerns and escalating issues when necessary
• Facilitate meetings, conferences, and franchise events

Administrative Support

• Prepare correspondence, memoranda, and internal reports
• Maintain franchise databases and filing systems
• Perform other duties related to franchise operations as assigned

QUALIFICATIONSEducation

• Bachelor's degree in Business Administration, Management, Marketing, or any related course

Experience

• At least 1–2 years of experience in franchise operations, business coordination, retail operations, or administrative roles
• Experience in franchise, retail, food, service, or multi-branch operations is an advantage

Skills & Competencies

• Strong organizational and coordination skills
• Excellent written and verbal communication skills
• Ability to work with multiple stakeholders (franchisees, management, vendors)
• Knowledge of basic franchise operations and compliance
• Proficient in MS Office / Google Workspace
• Attention to detail and strong documentation skills

Personal Attributes

• Professional and customer-oriented
• Ability to work independently and as part of a team
• Can handle confidential and sensitive information
• Willing to travel to franchise locations if required

Job Types: Full-time, Permanent

Pay: Php20, Php22,000.00 per month

Benefits:

• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person