NOC Engineer

Este es un puesto de trabajo remoto.

At Softgic, we work with the most talented individuals—those who create, those who love what they do, and those who give 100% because that's our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a NOC Engineer. 

Responsibilities:

● Monitor, investigate, and troubleshoot network incidents in PoPs and data centers.
● Identify and diagnose network issues accurately, escalating when necessary while maintaining clear communication with internal teams and leadership.
● Collaborate with senior engineers to resolve escalated infrastructure incidents and recommend improvements to enhance redundancy, capacity, and monitoring efficiency.
● Document incidents and maintain operational visibility using established ticketing and incident management systems.
● Participate in continuous learning, peer-to-peer training, and adopt operational best practices within a dynamic NOC environment.

Requisitos ● Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience).
● 5+ years of experience in a Network Operations Center or similar telecommunications environment.
● Strong understanding of networking protocols including TCP/IP, BGP, OSPF, MPLS, VLANs, and QoS.
● Experience with Layer 2 and Layer 3 technologies such as Spanning Tree, EVPN, MPLS, RSVP, LDP, PPPoE, IPoE, TR069, 802.1x, and VPN.
● Familiarity with WAN and carrier-grade Ethernet/IP environments.
● Proficiency in ticketing systems and incident management processes.
● Excellent written communication skills for clear updates and escalations.
● Strong accountability, attention to detail, and commitment to resolving issues fully.

Desirable / Nice to Have:

● Experience with network equipment from Nokia, Calix, Juniper, or Adtran.
● Practical experience with network monitoring systems such as Nagios, PRTG, SolarWinds, or IRIS.
● Familiarity with fiber optic technology and related network equipment.
● Basic scripting knowledge in Perl, Python, or similar languages for operational automation.

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