Technician I
5 days ago
Job Responsibilities:
ALARM MANAGEMENT & SMART DISPATCH:
- Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers.
- Deliver alarm information with accurate documentation by calling or sending email to external customers.
- Provide sound decision based on alarm history and graph analysis.
- Update and confirm completed work orders pursuant to customer procedures.
- Answer inbound and transferred calls and address them as necessary
Job Qualifications:
- Graduate of any 4-year degree
- Fresh graduate is acceptable
- Preferred with experience gained from interactive customer service and related functions.
- Excellent English Communication Skills
Other Work Conditions:
- Willing to Work on Shifting operations which may include Work on Weekends, to support the assigned business and customers.
- Willing to Work Overtime or on Rest Day Overtime to support manpower requirement of the operations during critical days and/or peak season.
- Must be able to Effectively and Independently function while maintaining a Positive Energy level in an environment of constantly shifting demands.
- Must be amenable to work on hybrid work set up
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