Technician I

5 days ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $30,000 - $50,000 per year

Job Responsibilities:

ALARM MANAGEMENT & SMART DISPATCH:

  • Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers.
  • Deliver alarm information with accurate documentation by calling or sending email to external customers.
  • Provide sound decision based on alarm history and graph analysis.
  • Update and confirm completed work orders pursuant to customer procedures.
  • Answer inbound and transferred calls and address them as necessary

Job Qualifications:

  • Graduate of any 4-year degree
  • Fresh graduate is acceptable
  • Preferred with experience gained from interactive customer service and related functions.
  • Excellent English Communication Skills

Other Work Conditions:

  • Willing to Work on Shifting operations which may include Work on Weekends, to support the assigned business and customers.
  • Willing to Work Overtime or on Rest Day Overtime to support manpower requirement of the operations during critical days and/or peak season.
  • Must be able to Effectively and Independently function while maintaining a Positive Energy level in an environment of constantly shifting demands.
  • Must be amenable to work on hybrid work set up

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