Helpline Paracounselors
5 days ago
Manila, National Capital Region, Philippines
Seagulls Flock Organization, Inc.
Full time
- Respond to incoming calls, texts, and web chats to provide emotional support, information, and guidance.
- Follow helpline protocols and procedures to ensure the safety and well-being of callers
- Provide crisis intervention and conduct risk assessments as necessary, adhering to established safety protocols.
- Refer callers to relevant services and resources, including mental health professionals, social services, and community programs.
- Maintain accurate and confidential client records and documentation in accordance with all applicable regulations.
- Work collaboratively with other helpline team members and the supervisor to ensure high-quality service delivery.
