Receptionist (Binondo)

Job Responsibilities:

• Greet residents and guests with professionalism and a warm demeanor.
• Manage front desk operations, including answering phone calls, emails, and logging inquiries.
• Monitor and manage visitor access, issue guest passes, and enforce building security protocols.
• Handle package deliveries, dry cleaning, and other concierge services in coordination with building staff.
• Maintain an organized, clean, and welcoming front desk and lobby area.
• Maintain resident directory and update records in management software.
• Assist in scheduling facility use (e.g., function rooms, amenities).
• Report maintenance or safety concerns to management promptly.
• Enforce house rules and communicate professionally with residents regarding policies.
• Coordinate with security, housekeeping, maintenance, and other departments.
• Provide support during emergencies (e.g., fire alarms, lockdowns) as per protocol.

Job Qualifications:

• Bachelor's degree in hospitality, business, communications, or related field (preferred). Diploma holders with relevant experience also welcome
• Previous experience in luxury hospitality, high-end residential buildings, or concierge service (preferred).
• Minimum of 1-2 years experience as front desk, administrative, or customer service.
• Proficient in MS Office (Word, Excel, Outlook).
• Bilingual or multilingual is a plus (e.g. Hokkien, Mandarin).
• Flexible schedule – availability to work evenings, weekends, and holidays as needed.
• Ability to stand or sit for extended periods.
• Excellent verbal and written communication skills.
• Polished, professional appearance and demeanor.
• Strong interpersonal and problem-solving skills.
• Ability to multitask, prioritize, and work independently.
• Reliable, punctual, and detail oriented.
• Calm and composed under pressure or in emergencies.
• Knowledge of luxury service standards and etiquette.
• Customer-centric attitude with a discreet, service-minded approach.
• Willing to be assigned in Binondo, Manila.