MASSIVE HIRING for CSRs

7 days ago

Naga, Bicol, Philippines Sutherland Full time ₱150,000 - ₱300,000 per year

Sutherland, a leading global provider of customer experience management services, is seeking passionate and dedicated Customer Service Representatives (CSRs) to join our team in Camsur. As a CSR, you will be responsible for providing outstanding customer service and support for our travel reviews and bookings account. This full-time, on-site role offers a competitive salary and the opportunity to be part of a dynamic and collaborative work environment.

What you'll be doing

  1. Handling inbound customer inquiries and requests related to travel inquiries
  2. Providing efficient and effective resolutions to customer issues, ensuring a positive customer experience
  3. Accurately processing customer transactions and updates in a timely manner
  4. Maintaining detailed records and documentation of customer interactions
  5. Actively participating in team meetings and training sessions to continuously improve customer service skills
  6. Adhering to company policies, procedures, and quality standards

What we're looking for

  1. High school diploma or equivalent
  2. Sales, Outbound Sales or Travel experiences are preferred
  3. Excellent communication and interpersonal skills, both written and verbal
  4. Strong problem-solving and critical thinking abilities
  5. Proficiency in using computer systems and software applications
  6. Ability to work effectively in a fast-paced, dynamic environment

What we offer

At Sutherland, we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health and wellness package
  2. Opportunities for career development and advancement
  3. Flexible work schedules and work-life balance initiatives
  4. Team-building activities and social events
  5. Continuous learning and training programs