Professional Services Software Engineer

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at follow our pages on LinkedIn, Twitter, Facebook and Instagram.

The Professional Services Integrations and Customizations (PSIC) Software Engineer is part of a global team and is responsible for creating customized solutions that integrate 8x8's award-winning hosted UCaaS, CCaaS, CPaaS, and AI/ML solutions with our customers' applications, such as CRMs, WFM tools, or other 3rd party applications. Your solutions development experience, call center and telecom industry knowledge, understanding of Natural Language Processing (NLP) technologies for chat and voice, and strong customer presence will help 8x8 deliver world-class custom solutions.

What will you do?
By joining our global professional services engineering team, you will interact directly with our clients to create and implement configurations and integrations between 8x8 and our customers' applications.

How will you do it?
You will be responsible for creating customized solutions that enhance 8x8 products and services to meet customers' requirements based on a mutually agreeable Statement of Work (SOW).

In addition, you will have direct contact with our customers to provide them with feedback and address any questions that might arise during the project lifecycle.

Responsibilities

• Collect project requirements from customers through remote interviews.
• Implement customized solutions and services based on the SOW utilizing 8x8 products, APIs, and 3rd-party software development tools as required.
• Design and prototyping software development projects as required and be responsible for the quality of work produced.
• Manage the customer's deployment of 8x8 services and solutions as specified in the SOW.
• Present 8x8 services and customized solutions to customers, including executives and end-users
• Meet or exceed P&L goals for professional services.
• Configuring systems that we have in 8x8, integration with scripting in PHP and Python.

Qualifications

• Fluent in English (written and oral communication skills)
• Bachelor's Degree in the technology area.
• Proficiency in scripting languages such as Python, PHP, and JavaScript.
• Strong API background, Rest API knowledge, integration with 3rd-party systems.
• Relational databases experience.
• Understanding of Cloud platforms and technologies (AWS, Azure, GCP).
• Understanding of Web application architecture.
• Experience with conversational AI/ML technologies and natural language processing.
• Professional communication skills, as you will engage directly with customers.
• Java knowledge is a plus.
• Experience in Contact Center, VoIP, and Video meeting applications is a plus.
• Amenable to work night shift

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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