Qantas Non
1 week ago
About the role
This is a full-time remote work-from-home opportunity as a Qantas Non-Voice Account representative at AUXILIA INC'. You will be providing excellent customer service to Qantas customers, handling non-voice interactions such as email, chat, and social media inquiries. This is an excellent role for those starting their career in customer service or looking to work from the comfort of their own home.
What you'll be doing
- Respond to customer inquiries via email, chat, and social media channels
- Provide accurate and timely information to customers
- Identify and escalate complex issues to the appropriate team
- Maintain a high level of professionalism and customer satisfaction
- Adhere to all company policies and procedures
- Collaborate with cross-functional teams to resolve customer concerns
What we're looking for
- Strong written and verbal communication skills
- Excellent problem-solving and critical thinking abilities
- Customer-focused mindset with a desire to provide exceptional service
- Ability to work independently and as part of a team
- Familiarity with customer service software and tools
- Proficient in English, with an understanding of Qantas' products and services preferred
What we offer
At AUXILIA INC', we value our employees and offer a range of great benefits, including competitive pay, flexible work arrangements, career development opportunities, and a supportive and collaborative work environment. We also provide comprehensive training and ongoing support to ensure your success in this role.
About us
AUXILIA INC' is a leading provider of customer service solutions, serving a diverse range of industries. Our mission is to deliver exceptional service and support to our clients and their customers. We pride ourselves on our commitment to innovation, teamwork, and a positive work culture. Join us and be a part of our growing success story
Apply now to start your rewarding career at AUXILIA INC'.
