Genesys Application Engineer

2 days ago

Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱800,000 - ₱1,500,000 per year
We are HIRING

Job Title: Genesys Application Engineer

Location: Uptown tower 2, BGC Manila

Work Setup: Hybrid (2x in week office)

Position Type: Contractual

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute to providing solutions to work related problems.

- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.

- Conduct thorough testing and debugging of software applications to ensure optimal performance.

- Stay updated with the latest industry trends and technologies to continuously improve software development processes.

- Document software design and development processes for future reference and knowledge sharing.

- Mentor junior team members and assist in their professional development.

Professional & Technical Skills:

- Required Skill: Advanced proficiency in Genesys Contact Center Operation.

- Strong understanding of software development methodologies and best practices.

- Experience with modern programming languages and frameworks relevant to software engineering.

- Ability to analyze and troubleshoot complex software issues effectively.

- Familiarity with agile development practices and tools.

- Additional Good to Have Skills: Experience with cloud-based solutions and deployment strategies.

Must have and Good to have skills: Genesys Contact Center Operation

Number of years experiences needed: 2-3 years

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