Servicing Travel Advisor Manager II, Chase Travel

1 day ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱900,000 - ₱1,200,000 per year

Join us as a crucial member of our travel management team, ensuring clients have exceptional travel experiences.

As a Servicing Travel Advisor Manager II in Chase Travel, you will be a key player on our travel management team, ensuring seamless travel experiences for our clients. Your role will involve leveraging your broad knowledge of travel management and your advanced understanding of client relationship management to anticipate and meet client needs. Coordinate resources, adhere to quality standards, and continuously improve our service delivery. Your attention to detail and capabilities with travel technologies will be crucial in managing complex travel bookings and resolving issues swiftly. Your ability to influence and communicate effectively will help you liaise across departments, manage a team, and ensure our travel services exceed client expectations.

Job responsibilities

  • Coach and develop Chase Travel employees, helping them anticipate the travel needs of our clients and apply analytical thinking to solve problems and propel outcomes
  • Coordinate and optimize resources to ensure the consistent and satisfactory delivery of travel services to clients, adhering to quality standards and implementing continuous improvement measures
  • Utilize travel management technology tools to manage complex travel bookings, swiftly resolving any issues to ensure seamless client experiences
  • Communicate effectively and collaborate across teams, delivering clear and compelling messages in a timely manner, and adjusting communications as appropriate for tone and audience

Required qualifications, capabilities, and skills

  • 3+ years of experience in managing travel services, with a focus on coordinating resources and improving service delivery
  • Demonstrated experience managing teams of travel advisors and support staff with an ability to motivate employees to provide exceptional service
  • Advanced experience in client relationship management, with a proven track record of anticipating and meeting client needs in a travel management context
  • Proven ability to analyze and evaluate complex travel situations, using judgment to make decisions consistent with facts and associated risk
  • Sophisticated written and verbal communication, with experience in delivering clear and compelling messages to clients and internal teams

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