2025-7749 Claims Analyst-Mid

17 hours ago

Taguig, National Capital Region, Philippines Arch Global Services (Philippines) Inc. Full time ₱900,000 - ₱1,200,000 per year
Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

Primarily responsible for reviewing, labelling and routing incoming correspondence to external and internal claims handling parties.

Job Responsibilities:

  • Navigates multiple resources and systems to research and accurately determine routing of correspondence
  • Works across various commercial insurance lines including Casualty, Surety, Workers' Compensation, Middle Market, General Liability, Property and Auto
  • Provides administrative support to internal and external customers related to first notice of loss, loss run requests, payment setup, and other claims related inquiries
  • Assists in building training materials and supporting other team members in task completion; acts as a subject matter expert on special projects
  • Aids other Claims Shared Services teams as needed to meet department goals
  • Adheres to World Class Customer Service Standards and documents all claim customer interactions in the claims document repository
  • Engages and Participates in the Arch Experience values and continuous improvement initiatives
Qualifications

Required Skills:

  • Experience working in document sorting and routing and imaging systems required; experience using ImageRight a plus.
  • Proficient data entry and keyboarding skills.
  • Strong aptitude in Microsoft Excel, PowerPoint and Word.
  • Exceptional communication (written and verbal).
  • Demonstrates critical thinking skills to identify key issues.
  • Organized and detail oriented.
  • Production goals focused with a customer service mindset.  
  • Team player.
Additional Information

Bachelors Degree or any related field.

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