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Sales Support Coordinator

2 weeks ago

Quezon City MNL Philippines Probe CX Full time ₱300,000 - ₱450,000 per year

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

MINIMUM REQUIREMENTS:

  • Good verbal and written communication skills required to respond to  customer requests through inbound call 
  • Demonstrates a good grasp of English 
  • Ability to express thoughts and ideas in English 
  • Average fluency - vocabulary and intonation/stress should at  least be neutral 
  • Good listening and comprehension skills required to effectively  understand customer needs in a customer interaction 
  • Ability to apply effective probing techniques to effectively provide  support and resolution to customer requirements 
  • Ability to demonstrate call control 
  • Orientation on customer service and rapport building 
  • Good knowledge on navigating mobile and web applications ∙ Basic troubleshooting skills on mobile and web applications ∙ Excellent multi-tasking skills on managing multiple client / company  system tools and/or references 
  • Ability to walk customers through on stages and phases in website  and mobile app to non-technical customer 
  • Ability to manage difficult guest interaction as well as to recognize  when matters need to be further escalated within established  process, policies or procedure 
  • Flexibility and responsiveness to work in multicultural, fast paced and  dynamic environment 
  • Ability to work efficiently and independently in highly dynamic  environment 
  • Exhibit genuine mutual trust and confidence while contributing to  company's ethical, respectful, brand values-driven culture 
  • Commitment to drive to excellence and teamwork. 

∙
PREFERRED REQUIREMENTS:

  • Service driven individual with proven work experience in customer  service environment 
  • Providing positive customer experience as well as effective verbal  and written communication skill 
  • Must be willing to be on mostly North America hours / Night Shift Manila
  • Intensely immersed in navigating different systems and  
  • knowledgebase 
  • Experience with call centre environment in handling customer voice  interactions (preferred) 
  • Undergraduate in college degree may be considered