BPO Healthcare Collections Representative

4 days ago


Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱900,000 - ₱1,200,000 per year

ROLE AND RESPONSIBILITIES

  • Review and analyze patient accounts to identify and resolve credit balances.
  • Process refunds and adjustments in accordance with company policies and payer guidelines.
  • Collaborate with internal departments to ensure accurate posting of payments and collections.
  • Investigate and resolve discrepancies related to overpayments or duplicate payments.
  • Maintain documentation of all actions taken on accounts for audit and compliance purposes.
  • Ensure timely resolution of credit balances to support revenue cycle efficiency.
  • Respond to inquiries from patients, payers, and internal stakeholders professionally and promptly.
  • Adhere to HIPAA and other regulatory requirements in handling sensitive financial and patient information.

JOB QUALIFICATIONS

  • Graduate of any 4 Year Course
  • With a minimum of 1 year experience in handling Healthcare Payment or Collections in a BPO setting or environment
  • Note: Experience in a BPO Healthcare Account Required
  • Must be willing to report onsite in Makati or Quezon City
  • Willing to work during night shift hours
  • Must have customer service, communication & computer skills

WHAT WE OFFER

  • Market Competitive Pay Levels
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits

WHO WE ARE

  • Optumis the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
  • UnitedHealth Groupis a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
  • We're a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
  • As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
  • We're a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
  • Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that's dedicated to Caring. Connecting. Growing together



  • Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱600,000 - ₱1,200,000 per year

    ROLE AND RESPONSIBILITIESReview and analyze patient accounts to identify and resolve credit balances.Process refunds and adjustments in accordance with company policies and payer guidelines.Collaborate with internal departments to ensure accurate posting of payments and collections.Investigate and resolve discrepancies related to overpayments or duplicate...


  • Manila, National Capital Region, Philippines Optum Full time ₱144,000 - ₱300,000 per year

    ROLE AND RESPONSIBILITIESReview and analyze patient accounts to identify and resolve credit balances.Process refunds and adjustments in accordance with company policies and payer guidelines.Collaborate with internal departments to ensure accurate posting of payments and collections.Investigate and resolve discrepancies related to overpayments or duplicate...


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱144,000 - ₱360,000 per year

    START DATE: SEPT. 8WE OFFER FREE ANGKAS RIDE TO THE SITEIF VIRTUAL PROCESS: MS TEAMS INTERVIEW + JOB OFFER THE NEXT DAYIF ONSITE: 1 DAY HIRING PROCESS WITH JOB OFFERJob Title:Customer Service Representative- Healthcare AccountRecruitment Hub Location: Ground Floor, Giga Tower, Bridgetowne, E. Rodriguez Jr. Ave. Quezon CityWork Schedule:Full-time onsite with...


  • Manila, National Capital Region, Philippines Global Group Innovative Services, Inc. Full time ₱600,000 - ₱744,000 per year

    PHRN Team Leader – Healthcare BPO | Up to PHP 62K | Quezon City (Onsite) Salary Range: PHP 50,000 – 62,000 (depending on experience) Work Setup: Onsite – Bridgetowne, Quezon CityJob SummaryTake your nursing career to the next level We're hiring a licensed PHRN with leadership experience in Healthcare BPO to lead a team in Prior Authorization...


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱15,000 - ₱25,000 per year

    CUSTOMER SERVICE REPRESENTATIVE (BRIDGETOWNE SITE )COLLEGE GRADUATE WITH OR WITHOUT BPO EXP2ND YR COLLEGE ATLEAST 6 MONTHS BPO EXPSHS GRAD WITH 1 YR BPO EXPCAN WORK ONSITECAN START ASAP / WITH GOOD COMM SKILLSNIGHT SHIFT US ACCOUNTOFFER 19K TO 23K PACKAGE DEPENDS ON TENURITY + 20% NIGHT DIFFERENTIAL + 14TH MONTH PAY + HMO DAY 1 WITH 1 FREE DEPENDENTCUSTOMER...


  • Manila, National Capital Region, Philippines Maxicare Healthcare Corporation Full time

    OverviewJoin to apply for the Treasury Collection Analyst role at Maxicare Healthcare Corporation.Primary Job ResponsibilitiesAssist in executing monthly collection strategies, manage accounts receivable, and support customer reconciliation and reporting.General ResponsibilitiesMonthly Reports: Prepare and assist with receivable reports and payment...


  • Manila, National Capital Region, Philippines Siloam Healthcare, Inc. Full time

    "Siloam Healthcare" is a trusted name in the pharmaceutical industry, committed to providing high-quality, FDA-approved medical drugs that prioritize safety, efficacy, and patient well-being. Our mission is to enhance healthcare outcomes by offering innovative and reliable solutions for a wide range of medical needs. We believe in science-backed products,...


  • Manila, National Capital Region, Philippines ElevateCalls Full time

    Customer Service Representative - Healthcare Accounts (AthenaOne EMR)Company: Elevate Calls Inc.Location: Permanent Work From HomeJob Type: Full-timeElevate Calls Inc, seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in...


  • Manila, National Capital Region, Philippines STA. ANA HEALTHCARE PLUS CORP. Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:We are seeking a motivated and results-driven Medical Sales Representative (MSR) to join our team at SAHPC. This role is crucial in expanding our presence in the healthcare market by promoting and selling a broad range of medical products, including medical supplies, dialysis equipment, diagnostic tools, and laboratory services. As an MSR, you...


  • Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱20,000 - ₱60,000 per year

    START DATE: Oct 2, Oct 6, Oct 13URGENT HIRING MASS HIRING NEZDA is looking for HEALTHCARE CUSTOMER SERVICE REPRESENTATIVES- VOICE ACCOUNT Get hired via 1 Virtual Interview only and secure JOB OFFER immediatelyLocation: Bridgetowne, E. Rodriguez, Quezon CityWork Setup: Full Time OnsiteWork Schedule: Shifting schedule | FIXED WEEKENDS OFFQUALIFICATIONS:SHS...